Helpdesk Specialist

3 weeks ago

Boston, United States Snyk Ltd. Full time

Our Opportunity:

We're looking for a Helpdesk Specialist to join our IT team, providing technical support across all offices, facilitating internal usage of tools and systems, managing the offices IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally.

The IT team collaborates with all of Snyks departments to support the evaluation, implementation and operation of technologies across the different departments.

You are experienced with existing technologies, and comfortable with new ones. You are a problem solver with excellent execution and communication skills. You will use this experience to define the systems and policies that will help Snyk in its rapid growth.

Youll spend your time:

  • Supporting the day to day operation of Snyks offices, including Networking and Conferencing.
  • Supporting Snyks employee base with a data driven approach and a focus on user satisfaction.
  • Supporting the onboarding of new employees, and offboarding of leaving employees.
  • Understanding our current technology stack and its usage across the company, as well as current gaps and requirements for future tools and systems.
  • Identifying and prioritizing organizational opportunities for automation, software adoption.
  • Collaborating with the rest of the CIS team in defining policies and procedures, and making recommendations for operational best practices.

You should apply if you:

  • 2-3 years of experience as a Help Desk or Systems Engineer.
  • Have great tech experience & skills in the areas of problem determination, and troubleshooting of end user problems.
  • Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
  • Have demonstrated computer skills, Handle service requests from company users.
  • High School Diploma or college courses/certificates in related field (computer science, information technology)
  • Excellent Knowledge with macOS.
  • Have strong technical skills and experience managing a large portfolio of business applications.
  • Excellent troubleshooting skills in hardware and software issues,Ability to diagnose and resolve advance technical issues.
  • Good understanding of computer systems, mobile devices and other tech products, including A/V equipment.
  • Multitask with the ability to work in a dynamic environment.
  • Are user-focused and enjoy building effective relationships with stakeholders at all levels.
  • Are able to adapt in a fast-paced environment, with the ability to manage competing priorities and multi-task.
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues.

Wed especially love to hear from you if you:

  • Have good knowledge of networks, including TCP/IP, LAN, VLAN, WLAN. VPN systems (IPSEC).
  • Have coding experience and experience with the use of APIs to automate processes and integrate systems.
  • Have experience managing access control systems and SSO.

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