Technical Support Specialist
4 weeks ago
Stax is seeking a Technical Support Specialist to work in our Boston office on a Temporary Contract. This is an onsite position. We are looking for people who are passionate about technology, learning, and finding solutions to the hardest challenges businesses face today. This role requires a combination of technical skills, customer service, and a deep understanding of Windows operating system (mostly Windows 11), Microsoft Office Suite, and other Microsoft technologies. At Stax, you will always have intellectually challenging projects to support our team. This role reports directly to the Head of IT.
Responsibilities
The Technical Support Specialist serves as a trusted technical resource to the end-user community of Stax. This role provides support (level 1 and 2) to end-users. Your goal will be to ensure that our staff experiences minimal downtime and receives efficient and effective support. Your position will entail the set-up and maintenance of office equipment (desktops, printers, etc.), A/V conference room equipment, and assisting the network team in configuring network devices, and assist with mobile/hand-held devices (iPhones, iPads, Android, tablets.)
Specifically, in this role you will:
- Provide level 1 and level 2 technical support and incident management service desk functions to end-users remotely and in-person.
- Perform installation, maintenance, and repair of desktop/laptop computing systems.
- Support MS Team softphone.
- Support and administration of Windows 11 operating systems with limited iOS.
- Support for collaboration tools such as Microsoft Teams, Zoom, GoToMeeting, etc.
- Diagnose, troubleshoot, and repair computing hardware and software applications.
- Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Including installation, troubleshooting, and end-user assistance and training.
- Perform installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
- Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
- Assist in Azure Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
- Install and configure new end-user devices including Windows OS, computers, printers, smart phones, tablets, and other computing related devices.
- Assist with the installation and troubleshooting of VPN and other remote access software.
- This position is located in our Boston office, requires in office presence 5 days a week and flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.
- Experience in administration, maintenance, and end-user support of Windows OS.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work effectively and collaboratively as part of a team.
- Excellent organizational skills.
- Highly detail-oriented, strong documentation skills, and able to make connections between similar problems.
- Excellent communications and interpersonal skills, including the ability to build strong working relationships with end-users of diverse personalities and professional backgrounds.
- Strong customer service focus; white-glove service.
- Ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously is essential.
- Ability to research hardware and software issues in a thorough manner.
- Ability to track and finish tasks on time, including meeting deadlines and dealing with problems or delays in advance.
- Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365 (including Outlook); SharePoint.
- Understanding of and experience with TCP/IP networking and related protocols.
- Understanding of desktop/laptop security tools and applications.
- Strong understanding of IPsec, IT Controls, and Cyber Security.
- A bachelor's degree in related field or equivalent relevant professional experience.
- Experience with Avanan, KnowBe4, MS O365 Admin.
- Desktop Technician: 2 years (Required)
- Windows 10: 2 years (Required)
- Office 365: 1 year (Required)
- Azure Active Directory: 1 year (Required)
-
Technical Support Specialist
7 days ago
Boston, United States Gunder Full time**Gunderson Dettmer** **Technical Support Specialist** **IT - Boston, MA - Full Time** **Gunderson Dettmer** is the only business law firm of its kind - exclusively serving the global venture capital and emerging technology marketplace. With more than 400 attorneys in ten offices - from Silicon Valley to Singapore - we innovate for innovators, accelerate...
-
Technical Support Specialist
1 month ago
Boston, United States Coverys Full timeThe Technical Support Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give...
-
Laboratory Support Specialist
7 days ago
Boston, United States Mentor Technical Group Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
-
Laboratory Support Specialist
6 days ago
Boston, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Laboratory Support Specialist
7 days ago
Boston, United States Mentor Technical Group Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
-
IT Technical Support
1 month ago
Boston, United States AstraZeneca Full time**IT Technical Support** **Introduction to Role**: Join us at AstraZeneca, a place where innovation meets technology to impact patients and ultimately save lives. We are currently seeking an IT Technical Support specialist to join our Enterprise Technology Services (ETS) team. This team is responsible for all Infrastructure, Security, IT Operations and all...
-
Technical Support Specialist
1 month ago
Boston, United States Planet Technology Full timeHelpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...
-
Technical Support Specialist
1 month ago
Boston, United States Planet Technology Full timeHelpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...
-
Technical Support Specialist
3 weeks ago
Boston, United States Planet Technology Full timeHelpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...
-
Clinical Support Specialist
6 days ago
Boston, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
IT Support Specialist
4 days ago
Boston, United States Roessel Joy Full timeJob Description Roessel Joy has partnered with a growing organization located in Boston, MA to seek out an IT Support Specialist. The IT Support Specialist is responsible for providing first-level phone and email support on various technical issues involving hardware and software. In this position, you will be the first line of support. You will handle...
-
Senior Technical Support Specialist Revit
7 days ago
Boston, Massachusetts, United States Autodesk Full timeJob Requisition ID #24WD77909Position OverviewJoin Autodesk as a Senior Technical Support Specialist for our Architecture, Engineering, and Construction (AEC) community. You'll be at the forefront of our software, providing solutions, guidance, and troubleshooting assistance. Reporting to the Technical Support Manager, you'll manage customer issues across...
-
Production Support Specialist
2 weeks ago
Boston, United States UST Full timeEnd User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...
-
Production Support Specialist
2 weeks ago
Boston, United States UST Full timeEnd User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...
-
Production Support Specialist
2 weeks ago
Boston, United States UST Inc Full timeEnd User Support Specialist Associate III - Production Support, On-Site Opportunity You Are: We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...
-
Production Support Specialist
2 weeks ago
Boston, United States UST Full timeEnd User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...
-
Technical Specialist, HLA
3 weeks ago
Boston, United States Brine Group Staffing Solutions Full timeTechnical Specialist, HLA Location: Boston Teaching Hospital Day shift. No weekends and no holidays. Salary range: $40/hr high $50s/hr. The Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and...
-
Production Support Specialist
2 weeks ago
Boston, United States UST Inc Full timeEnd User Support Specialist Associate III - Production Support, On-Site Opportunity You Are: We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...
-
Technical Specialist, HLA
1 month ago
Boston, United States Brine Group Staffing Solutions Full timeTechnical Specialist, HLALocation: Boston Teaching HospitalDay shift.No weekends and no holidays.Salary range: $40/hr – high $50’s/hr.The Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and...
-
Technical Specialist, HLA
2 months ago
Boston, United States Brine Group Staffing Solutions Full timeTechnical Specialist, HLALocation: Boston Teaching HospitalDay shift.No weekends and no holidays.Salary range: $40/hr – high $50’s/hr.The Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and...