Help Desk Support Specialist

3 weeks ago


Boston, United States The Hollister Group LLC Full time

Helpdesk Support Specialist

Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).

If you are interested in this position and would like to be considered, please submit a copy of your resume today.

Responsibilities:

  • Provide advanced technical expertise in financial applications
  • Analyze, design, develop and maintain software applications to support payments
  • Work with vendor applications
  • Perform bug fixing, issues tracking, and resolution
  • Provide technical expertise during DR drills
  • Discuss technical issues with business analysts and testers

Qualifications:

  • Bachelors degree in Computer Science, Engineering or another related field or equivalent experience and minimum 5 years of prior relevant experience
  • 2+ years of experience in a support role
  • PayPlus and payments experience
  • Technical expertise across all application components and environments
  • Prior experience in SNOW
  • Mainframe experience preferred

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.



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