IT Support Specialist

3 weeks ago

Boston, United States Jobs for Humanity Full time
Company Description

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description

IT Support Specialist

This is a contract opportunity for Year Up Alumni.

This is an in person opportunity.

About this Position

We are seeking a highly skilled and proactive IT Support Professional to join our team. As the first point of contact for computer hardware, software, network, and telecommunications issues, you will play a crucial role in ensuring the smooth operation of our IT systems and supporting our end-users.

Job Responsibilities:
  • Serve as the primary point of contact for 220+ end-users, addressing issues related to computer hardware, software, network, telecommunications, and peripheral equipment.
  • Provide user support for Microsoft Windows 10 and Office 2019 products, including Outlook, Excel, Word, Teams, SharePoint, PowerPoint, Visio, and Project.
  • Assist with HP and Dell desktop and laptop configuration and deployment, with Mac support experience being a plus.
  • Develop end-user documentation and training material to enhance user knowledge and efficiency.
  • Assist in the management of end-user hardware and software assets to ensure accurate inventory records.
  • Procure, configure, and manage mobile devices (iPhones, hotspots) and associated data plans.
  • Provide remote support using remote access tools or via home visits.
  • Assist in the configuration, maintenance, and testing of IT equipment at designated disaster recovery sites.
  • Coordinate service requests with external vendors and assist with active directory and exchange account management.
  • Process employee onboarding, transfer, and separation requests, including FTP site administration requests.
  • Contribute to the team's knowledge store by writing knowledge base articles documenting incident resolutions and procedures.
  • Provide end-user hardware, software, and onboarding training.
  • Follow up with users to ensure problems are resolved properly and solicit feedback for help desk operational improvements.
  • Inform the team and manager of problems and unexpected delays.
  • Document service requests, issues, and resolutions in the Microsoft Service Manager ticketing system and escalate requests to other groups as necessary.
  • Identify incident trends and recommend preventative solutions.
  • Compile status reports, including project updates, Service Manager metrics, and issues for discussion during weekly one-on-one and group meetings.
  • Identify process issues and recommend and implement operational efficiencies.
  • Participate in the development, implementation, and testing of business continuity procedures.
  • Assist with the enforcement of security policies and procedures to protect information security.
Skills:
  • Proven experience in IT support roles, preferably in a corporate environment.
  • Proficiency with Microsoft Windows 10, Office 2019 products, and Active Directory.
  • Strong troubleshooting skills and ability to solve technical problems efficiently.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks simultaneously.


Pay: $25-32/hr

YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

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