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Logistics Call Center Representative I

1 month ago

Tampa, United States Quest Diagnostics Incorporated Full time

United States, Florida, Tampa Jul 12, 2024 Logistics Call Center Representative I - Tampa, FL - Monday - Friday 11:30AM-8:00PM Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions. Pay Range: $16.85+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical/Dental/Vision for FT employees who work 30+ hours * 15 PTO days first year * Paid Holidays * Annual Bonus Opportunity * 401(k) with matching contributions * Variable compensation plan (AIP) bonus * Employee Stock Purchase Plan (ESPP) * Employee Assistance Program (EAP) * Blueprint for Wellness * Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours * Opportunities for career advancement * Training provided Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment Ability to learn Dispatch Application and accurately enter pick up requests Strong attention to detail and adherence to process and procedure. Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor. Ability to determine if pick-up can be performed as requested by the client based upon multiple factors Well organized, utilizes on-line job aides, maps etc. and can locate information readily Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift Attends huddles, stays current on email and video communication May assign pickup and delivery destinations to courier Professionally interacts with external/internal clients, co-workers, and Leadership across all functions. Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability Excellent verbal and written communication skills Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook) Ability to maintain confidentiality concerning information and data received Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime May include other tasks as assigne d QUALIFICATIONS Required Work Experience: 1+ years Customer Service or Logistics experience required Preferred Work Experience: Call center experience preferred Physical and Mental Requirements: N/A Knowledge: General knowledge of logistics operations Skills: Functional/Technical Skills Integrity and Trust Customer Service Drive for Results Composure EDUCATION Associates Degree High School Diploma or Equivalent(Required) LICENSECERTIFICATIONS Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Helping diverse candidates find great careers is our goal. The information you provide here is secure and confidential. We are now directing you to the original job posting. Please apply directly for this job at the employer’s website. #J-18808-Ljbffr