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Pharmacy Liaison

2 months ago

Newark, United States Shields Health Solutions LLC Full time

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy - delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.Full-time: M-F 8:30-5pmNo holidays or weekends4 weeks of PTOBenefits and 401k- eligible on first day of employmentPaid parental leaveMental health and wellness benefitsProfessional growth and development opportunitiesRated a Great Place to Work 2 years runningRated Fortune's Best Place to Work for Millennials, Women and in Healthcare 2022Job Purpose:The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.Job Duties:Provide "legendary" care to hospital patients by providing a full suite of custom medication management servicesAs a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phoneEducate prospective pharmacy patients on how hospital serves patients and improves their overall care;Support outpatient retail and specialty prescription medication needs;Grow the specialty pharmacies patient populationEnsure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc;Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list;Help develop new processes to ensure smooth operations and patient care;Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;Answer, resolve and triage inbound inquiries;Perform refill reminder calls under the supervision of a pharmacist;Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance;Ensure appropriate documentation in all required systems/tracking mechanisms;Manage, organize, and update relevant data using database applications;Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;Identify trends, resolves problems; recommend improvements; implement change;Actively participate in process improvement initiatives;Act as a value-added business partner to stakeholders throughout the organization;Protect organization's value by keeping information confidential;Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;Willing to do whatever is necessary for the betterment of the Company;Other duties as assigned;Experience/ Education:Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified as a CPhT is preferred but not requiredYears of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy TechnicianEducation: High School Diploma or GED requiredSkills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicatorOther: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private dataSpecialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plusCalifornia residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.