Customer Service Representative

5 months ago

Newark, United States PSG Global Solutions Careers Full time

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The Opportunity
Description
We're looking for a Customer Service Representative, working in Healthcare Systems and Services industry in Newark, New Jersey, United States.

  • Ensure timely completion and documentation of day-to-day work activities.
  • Accurately enter facility enrollments for approval, denial or rejection.
  • Verify and process electronic or manual replenishment requests.
  • Troubleshoot internal processes, caller and customer issues.
  • Communicate with facilities to review exception reports and resolve program issues.
  • Act as liaison between program and distribution center.
  • Maintain spreadsheets for monthly reports.
  • Meet department customer service and call standards.
  • Troubleshoot order issues.
  • Print, mail or fax program correspondence.
  • Validate facility licensing.
  • Process facility inbound correspondence.
  • Perform clerical duties: filing, faxing, shredding, etc.
  • Participate in department meetings.
  • Perform ad-hoc projects for management.
  • Create and draft program letters as needed.
  • Train and review on program/product modules.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it

Experience Required for Your Success
  • Minimum of 1 year call center experience.
  • Medicare knowledge is a plus.
  • Customer focused.
  • Fast and accurate data entry.
  • Clear, pleasant speaking voice.
  • Excellent communication skills (oral and written).
  • Excellent organizational and time management skills.
  • Ability to handle multiple tasks and troubleshoot issues.
  • Ability to work with little or no supervision.
  • Ability to adapt quickly to changing environment.
  • Ability to interact with a diverse group.
  • Ability to calculate figures such as discounts and percentages.
  • Ability to interact with a diverse team.
  • Ability to demonstrate improvement based on performance feedback.
  • Team player/consensus builder.
  • Certification as Pharmacy Technician is plus.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook).

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

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