Human Resources Coordinator

3 weeks ago


Knoxville, United States Vertisystem Full time

Your New Role

Searching for a New Joiner Experience Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the P&C Services Specialist is responsible for providing a welcoming, informative, efficient, and compliant onboarding experience for those joining and growing as hiring managers.

Your Role Accountabilities

  • Use a variety of systems and methods to onboard an employee, new or existing, into a new position.
  • Process and ensure successful completion of applicable background screenings.
  • Ensure all on-boarding and pre-employment checks are completed appropriately. Which includes timely adjudication and the escalation process.
  • Provides direct communication to new joiners throughout the onboarding process.
  • Collaborate with new joiners to complete compliance documents (such as Form I-9).
  • Serve as front line, Tier 1-2, administration for People & Culture customers (employees, vendors, business partners, hiring managers, etc.) requests
  • ensuring exceptional customer service satisfaction.
  • Work collaboratively with teams, such as Talent Acquisition, Global Technology & Operations, and Facilities, to ensure a smooth onboarding experience and resolve escalations or inquires.
  • Work with the management and peers to identify opportunities to improve the candidate experience, both in recruitment and onboarding.
  • Identify process gaps and see how well we can stabilize or streamline the process.
  • Run & analyze reports, queries and extrapolate data/information.
  • Participate in projects and initiatives to improve processes and drive efficiency.
  • Maintain excellent working relationships with peers and stakeholders in the departments you serve.
  • Act in compliance with all Federal, State, and Local regulations in addition to all of and Processes.
  • Perform other responsibilities as assigned which may become essential to the position.

Qualifications & Experience

  • Minimum one year of HR experience, preferably within an HR operations team, service provider and/or shared services environment.
  • Bachelors degree in HR / business / related field or equivalent work experience. Equivalent experience is equal to 3 years of HR experience, preferably within an HR operations team.
  • Knowledge of HR Systems (Workday, ServiceNow, etc.) and ability to learn and understand various computer systems.
  • Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives.
  • Ability to prioritize and address competing demands, multi-tasking capacity critical.
  • High degree of respect for confidentiality and sensitivity of HR and payroll data.
  • Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook, etc.).
  • Must possess the ability to work effectively within a fast-paced environment.
  • Specialist will be based out of Knoxville, TN supporting across US and Canada. Possibly to work 10am - 7pm ET shift to support across varying time zones.


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