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Scheduling Specialist

4 months ago

Minneapolis, United States RAYUS Radiology Full time

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a fulltime position working Monday-Friday 10:00am-6:30pm CST; includes Saturday rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling

  • Answers phones and handles calls in a professional and timely manner
  • Maintains positive interactions at all times with patients, referring offices and staff
  • Schedules patient examinations according to existing company policy
  • Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
  • Ensures all patient data is entered into information systems completely and accurately
  • Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
  • Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
  • Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
  • Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
  • Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance

  • Pre-certifies all exams with patient's insurance company as required
  • Verifies insurance for same day add-ons
  • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Completes other tasks as assigned