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Warranty Coordinator

4 months ago

Boynton Beach, United States Heritage Carpet and Tile Full time

Job Type

Full-time

Description

JOB SUMMARY

The Warranty Coordinator is central to our operations, primarily responsible for scheduling and coordinating repair services with homeowners. Acting as the primary point of contact for warranty-related issues, they utilize our team of service technicians to ensure timely and efficient repairs. They handle all communication with homeowners regarding these appointments, ensuring clarity and satisfaction. Additionally, they manage warranty tickets, fostering strong relationships between the company, builder clients, and homeowners. Their role is crucial in ensuring consistent, high-quality customer service and maintaining our company's strong reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Schedules and coordinates repair services with homeowners, using in-depth knowledge of the company's warranty policies and procedures. This task is the most time-consuming and requires excellent organization and communication skills.
  • Serves as the primary point of contact for homeowners regarding warranty-related issues. This involves clear and effective communication to ensure homeowners are fully informed and satisfied with the process and solutions offered.
  • Manages warranty tickets, keeping track of all warranty tickets and their statuses, and ensuring they are processed and resolved efficiently according to established company procedures.
  • Utilizes subcontractors effectively for services, ensuring optimal use of resources and timely completion of all repairs.
  • Maintains strong relationships with builder clients and homeowners through effective communication and excellent customer service. This includes addressing any concerns promptly and working to resolve any issues to the client's satisfaction.
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • None
Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or GED diploma, or one to three years' related experience and/or training, or equivalent combination of education and experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit at computer monitor for extended periods throughout the day.
  • Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • General working conditions
  • Office environment
  • May have to meet tight deadlines
OUR BENEFITS
  • Health Insurance (Medical, Prescription, Dental, and Vision)
  • Life Insurance
  • Disability Insurance
  • Paid Holidays and Time Off
  • 401(k) Plan with company matching


Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Accommodations@adgus.com. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed