Home Warranty Coordinator

7 days ago


Myrtle Beach, South Carolina, United States Coventry Homes Full time

Job Summary:

The Warranty Service Representative is a key member of the Coventry Homes team, responsible for ensuring the satisfaction of our homeowners by managing warranty claims and other requests in a timely and professional manner.

Key Responsibilities:

  • Schedule and coordinate with subcontractors to complete warranty work on a timely basis
  • Inspect the quality of work performed by subcontractors and ensure it meets quality standards
  • Field and respond to homeowner requests for warranty claims, scheduling necessary repairs with subcontractors and homeowners
  • Schedule 11-month warranty walks with homeowners and coordinate with subcontractors to address any issues
  • Conduct quality control walks on homes under construction, creating lists for the construction team to address any issues prior to completion
  • Be knowledgeable and utilize the Warranty Manual used by Coventry Homes to resolve issues in the field
  • Perform pre-closing walks with new homeowners to ensure their satisfaction
  • Collaborate with the construction team to gain a deeper understanding of the construction process

Requirements:

  • Minimum High School Diploma or equivalent
  • Code Compliance Course and OSHA/Safety classes a plus
  • Builder's License a plus
  • Minimum 2 years of customer service experience
  • Previous residential construction or homebuilding industry experience preferred
  • Experience using a laptop or tablet

Work Environment:

  • The work environment is representative of an office/field setting
  • The noise level in the work environment is usually quiet to moderate
  • Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job

Physical Demands:

  • The Warranty Service Representative is regularly required to:
  • Walk, climb stairs, sit, and stand
  • Talk and hear at normal levels
  • See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus
  • Reach with hands and arms
  • Use hands and fingers to operate tools and other business machines
  • Lift and/or move up to 50 lbs


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