Lead Patient Navigator-Medical Assistant

4 weeks ago

Camden, United States Cooper University Health Care Full time

About Us:

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:
  • Bridge the gap between clinician and patient, by providing individual support and

Assistance in navigating the health care system to provide continuity of care.

  • Working with current RN Navigator disease team to provide clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
  • Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs. All clinical documentation in EPIC regarding patient interaction, care coordination, scheduling & referral to resources needed to support patient.
  • Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
  • Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling. All documentation will be done in EPIC to support communication to all clinical teams.
  • Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
  • Assist in connecting patients to services for support (ie: social work, financial counseling)
  • Tracking of all patient contacts, follow ups, barriers to care and outcomes
  • Participates in interdepartmental and ancillary activities to ensure quality, cost-effective

patient care.

  • Responsible for all core competencies and Cooper standards of care
  • Provide feedback on performance of patient navigator team members
  • Responsible for managing time off requests
  • Lead patient navigator team and ensure cooper core values are maintained
Experience Required:

Experience working in a healthcare office setting, or community outreach and education required.

Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population

Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.

Ability to give/ take direction, follows through with tasks, and work independently.

Flexibility, optimism, and a cooperative working style.

Education Requirements:

High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) required

Special Requirements:

Other Qualifications:

Fluency in Spanish a plus

Competent in basic computer skills; knowledge of using an electronic health records system preferred.

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