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IT Technical Support II

2 months ago

St Clair Shores, United States GroupeSTAHL. Full time
Job Details

Level
Experienced

Job Location
GRP Corporate - St Clair Shores, MI

Position Type
Full Time

Travel Percentage
None

Job Shift
Day

Job Category
Information Technology

Description

Why join GroupeSTAHL?

We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn additional time off throughout the year.

We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Earn additional PTO by participating in healthy activities

We don't believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition reimbursement

We believe in making a difference (and having fun while doing it).
Whether we're eating hot dogs to celebrate Coney Day, or playing hockey with Detroit Red Wings Alumni to raise money for Michigan Disabled Veterans. We're a family-owned company who has family-friendly fun year 'round We're all about having fun and making a difference.

Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE

What we do:
GroupeSTAHL is a leading international manufacturer, distributor and direct supplier in the field of custom textile printing.

Qualifications

What you'll be doing:
The IT Service Desk Tech II applies basic to advanced level Technical Support troubleshooting, providing support of the daily business operations at assigned location. This position participates in the diverse job tasks that would include: support of general hardware and software, VoIP phones, printers, scanners, wireless, local area network infrastructure support, along with support for onsite servers.

This position will also have a seat on the Corporate IT Service Desk, which include taking calls and providing support for remote end users. This individual will interface will all levels of the organization to ensure the successful strategy and implementation of all goals supporting Business Operations.
  • Determine organizational needs for network and computer systems prior to build-out
  • Assist IT Infrastructure Manager with installation/patching of all network and server infrastructure
  • Maintain good security practices on all network hardware/software
  • Maintain accurate/up-to-date data backups and other disaster recovery components
  • Think critically and quickly while solving problems impacting network and computer system performance
  • Prepare documentation to support other IT personnel and end users on the proper use of network and computer systems hardware/software
  • Office 365 Administration
  • Identify and implement system improvements, where needed, to ensure system uptime and performance are on par with business expectations
  • Work with IT Infrastructure Manager to collect and analyze data pertaining to network and system performance
  • Highly self-motivated and directed
  • Wiliness to work long hours which will include nights and weekends.
  • Other duties assigned as directed by IT Infrastructure Manager.
What makes this job awesome:
  • You will join a collaborative team of IT professionals
  • Freedom to influence direction of the team
  • Awesome work environment with a collaborative working space
  • A clear connection between your work and an impact on customers
  • A successful team with high internal visibility for accomplishments
What we are looking for:
  • Associates Degree (preferred)
  • 2-3 years of help/service desk
  • Technical certifications such as Network+, CCNA, MCT
  • Strong analytical and problem-solving abilities
  • Attention to detail
  • Strong understanding of basic computer hardware/software operating capabilities to troubleshoot/repair.

Apply today and join the fun

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