Information Technology Technical Support II

2 months ago

St Clair Shores, United States STAHLS'​ Full time

Why join GroupeSTAHL?

We value work/life balance.

As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn additional time off throughout the year.


We take health and wellness seriously.

We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Earn additional PTO by participating in healthy activities


We don’t believe in just getting a job; we believe in careers.

With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition reimbursement


We believe in making a difference (and having fun while doing it).

Whether we’re eating hot dogs to celebrate Coney Day, or playing hockey with Detroit Red Wings Alumni to raise money for Michigan Disabled Veterans. We’re a family-owned company who has family-friendly fun year ‘round We’re all about having fun and making a difference.


Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE


What we do:

GroupeSTAHL is a leading international manufacturer, distributor and direct supplier in the field of custom textile printing.


What you'll be doing:

The IT Service Desk Technician II will report directly to the Service Desk Manager. This position will require 40 hours per week onsite at their assigned locations. They will also be subject to periods as “On-call Technician” and to voluntary overtime.


In this role, the Service Desk Technician will provide maintenance and support of Desktop and Laptop computers. This shall be accomplished by analyzing the requirements, resolving problems, installing hardware and software solutions and supporting the IT Operations Directives and Security.


Duties and responsibilities:

  • Provide IT service desk support to resolve problems to the end user’s satisfaction and within the specifications of your directives.
  • Ability to work on their own with minimal supervision.
  • Ability to lift and carry 50 pounds.
  • Completes tickets, tasks and projects in a timely manner.
  • Monitor and respond quickly and effectively to requests received through the JIRA ticketing system.
  • Respond to requests assigned to the queue and process based upon urgency and Service Level Agreements (SLAs).
  • Modify configurations, utilities, software settings, etc. for company computers while remaining within the company standards.
  • Document all work and communications associated with assigned tickets in JIRA.
  • Ensure that each workstation is in proper working condition by performing periodic updates and maintenance with minimal disruption to production.
  • Assist in maintaining an accurate and up to date inventory of all equipment, software and miscellaneous IT equipment used by company employees.
  • Utilize all resources quickly and precisely to expedite issues when all attempts to resolve have been exhausted.
  • Assign users and computers in Active Directory and the asset management system.
  • Remain up to date on changes and updates on the network and throughout the company.
  • Assist in documenting procedures and configurations that are specific to users, departments and divisions.
  • Remain familiar with Standard Operating Procedures, network settings, configurations and escalation paths.
  • Maintain an open line of communication between yourself, the service desk team and the service desk manager.
  • Provide guidance and demonstrations to end users when required.


Qualifications:

  • High School Diploma or equivalent.
  • 5+ years of desktop support experience.
  • IT related certifications preferred.
  • Experience in manufacturing technologies preferred.


Apply today and join the fun

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