![The Hillman Group](https://media.trabajo.org/img/noimg.jpg)
Customer Technical Support I
1 month ago
The primary goal of the Technical Support I is to ensure that customer value is maintained to the standards set forth by the company. The Technical Support Representative is the Company’s front line support, aiding customers and Hillman’s Field Service Team. Essential Job Functions* Provide first level contact and convey resolutions to customer issues. Track, route, and redirect problems to the next level of support. Read and interpret a variety of technical manuals and diagrams. Ensure detailed documentation of issues in E1 / K2. Order replacement parts and systems as needed. Maintain and grow a current knowledge of department operating procedures and technical product information. Participate in departmental teams, providing feedback and/or recommendations for improvement. Exhibit excellent interpersonal, verbal communication, and active listening skills with the ability to stay composed and objective. Demonstrate mechanical/technical aptitude – working knowledge of software databases and remote control. Be available to work weekends, holidays, and overtime if needed. * This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, unsafe work practices, and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience High School Diploma and 0-2 years of experience (required). Associate in IT or Technical related field and 0-3 years of experience (preferred). Competencies – Knowledge, Skills, and Abilities Written and verbal communication skills. Skills in teamwork and collaboration. Internal & External customer service skills. Problem-solving skills. Practical working knowledge of MS Office applications; ability to learn call management applications (i.e., Oracle, E1, K2, LogMeIn, etc.). Operational Equipment N/A Work Environment and Physical Demands Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required. Physical Demands Office: Sedentary. The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. #J-18808-Ljbffr
-
Technical Support Specialist I
1 week ago
St Louis, Missouri, United States Solarity Full timePosition OverviewLevelEntry LevelLocationRemoteRole SummaryThe Technical Support Specialist I is responsible for delivering assistance related to hardware, software, telecommunication systems, and various associated devices for both internal and external clients. This role involves diagnosing user issues, maintaining comprehensive records in the...
-
Senior Manager of Customer Technical Support
1 week ago
St Louis, Missouri, United States Peraton Full timePosition OverviewPeraton is in search of a Senior Manager of Customer Technical Support to become an integral part of our diverse team dedicated to serving critical programs. The ideal candidate will oversee support operations at the Integrated Management Service Desk, ensuring the effective management of daily activities and performance metrics.Key...
-
Senior Technical Account Manager
1 month ago
St Johnsbury, United States RELX Full timeAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
-
Manager, Customer Success
1 month ago
St Albans, United States Customer Labs Full timeHey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training. We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to...
-
Technical Support Analyst
3 days ago
St Louis, Missouri, United States Obsidian Solutions Group LLC Full timeJob OverviewThe Technical Support Analyst is integral to delivering exceptional customer service within the Enterprise Service Desk framework. Acting as the primary liaison for end-users, this role involves addressing IT service-related concerns, facilitating requests, and providing assistance with inquiries regarding IT functionalities.Key...
-
Technical Support Analyst
3 days ago
St Louis, Missouri, United States Obsidian Solutions Group LLC Full timePosition OverviewThe Help Desk Support Specialist is integral to delivering exceptional customer service within the Enterprise Service Desk framework. This role serves as the primary point of contact for users to report IT service-related challenges, initiate requests, and seek assistance with IT services.Key Responsibilities:Deliver technical support and...
-
Technical Support Specialist
4 days ago
Saint Johnsbury, Vermont, United States United Talent Full timeJoin Our Team as a Technical Support SpecialistUnited Talent Agency is looking for a dedicated Technical Support Specialist to enhance our dynamic team. Our ideal candidate is eager to learn and expand their technical expertise through collaboration with clients and senior technical personnel.The successful applicant thrives in providing assistance to...
-
Customer Support Associate I
1 week ago
St Louis, United States ACERTUS Full timeAt ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans.You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly. ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Support...
-
Customer Support Associate I
2 weeks ago
St Louis, United States ACERTUS Full timeAt ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly. ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Support...
-
Customer Support Associate I
1 week ago
St Louis, United States ACERTUS Full timeAt ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly. ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Support...
-
Technical Support Analyst
1 week ago
St Louis, Missouri, United States Obsidian Solutions Group LLC Full timeJob OverviewThe Help Desk Support Specialist is integral to delivering exceptional customer service within the Enterprise Service Desk framework. This role serves as the primary point of contact for end-users reporting IT service-related challenges, initiating requests, and seeking assistance with IT services.Key Responsibilities:Offer technical support and...
-
Technical Support Specialist
5 days ago
St Louis, Missouri, United States ECI Software Solutions Full timeAbout ECI Software SolutionsECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. Our solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to...
-
Technical Support Specialist
3 days ago
St Louis, Missouri, United States TEKsystems Full timeJob OverviewAs a Technical Support Specialist, you will deliver expert technical assistance and guidance on the installation, customization, configuration, or enhancement of TEKsystems' technical products and programs.Key ResponsibilitiesYour primary duties will include:Providing Tier III problem resolution via telephone, guiding users through...
-
Technical Support Technician
2 weeks ago
St Paul, United States TEKsystems Full timeDescription: Summary of position: The Desk Side Support Technician will be responsible for providing technical support to end-users at 3M Corporate Headquarters as well as those remotely based across North America. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware and software issues for 3M employees in a...
-
Customer Care Specialist I
3 months ago
St Paul, United States Legrand AV, Inc. Full timeThank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Customer Care Specialist II is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels. This position also performs other functions and...
-
Web Solution Architect/Technical Product Owner
1 month ago
St Johnsbury, United States HIGH5 Nutrition Australia Full timeWeb Solution Architect/Technical Product Owner Pay: $40.00 - $45.00 / hour Location: New York/New York Employment type: Contract Job Description Req#: TPXTT Job Title: Web Solution Architect/Technical Product Owner Location: US (Remote Role) Pay rate: $40 - 45/hr Duration: 11 Months Experience Required: 8+ years As a Web Solutions Architect for Marketing web...
-
Controls Technical Specialist I
3 weeks ago
St. Joseph, United States Nestle Purina PetCare Company Full timeWe re a leader in the pet care industry, which means we re not only ahead in volume, profit and market share, but our associates dare to Stand Taller. We innovate new products, impart new agilities into existing processes, constantly advance pet nutrition, and always pay it forward in the form of service for our communities and families. Are you up for the...
-
Technical Specialist
2 months ago
St. Paul, United States HB Fuller Full timeAs the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...
-
Customer Success Manager
1 month ago
St Johnsbury, United States Blue Orange Digital Full timeCompany Overview: Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
-
District-wide Support Technician I
2 months ago
St Louis, United States St. Louis Community College Full timeTitle: DW Support Technician I Employee Classification: 52 Wks Unit Department: Campus IT - MC Salary Range: $37,458.00 Who we are: We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with...