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Care Management Support Coordinator II
2 months ago
Care Management Support Coordinator IIBCForward is looking for Care Management Support Coordinator II Remote Position Title: Care Management Support Coordinator IILocation: (Remote)Anticipated Start Date: 7/29/2024Duration: 3 Months Contract to HireJob Type: Full Time/ W2Pay Range: $20.00/hr on W2Education Level: High School LevelRole Overview:As a Care Management Support Coordinator II, you will be instrumental in supporting the medical and psychological aspects of utilization and coordinated care for our Medicare members. Your role involves frequent member outreach, meticulous record-keeping, and maintaining high standards of compliance and performance.Key Responsibilities: Member Outreach: Conduct daily outreach calls to Medicare members assigned to you. This involves both initial contact and follow-up calls as needed. Record Keeping: Regularly update an Excel spreadsheet with details of member assignments and interactions. Ensure all documentation is completed accurately in Virtual Health after each phone call. Communication: Maintain consistent communication with your supervisor to provide updates and seek guidance as needed. Compliance and Performance: Adhere to compliance standards, aiming for 100% compliance with assigned members. Strive to achieve an engagement rate of 80% or more monthly. Meet performance metrics including making 80-120 calls per day and completing outreach to 600 members per month (30 new members daily). Training: Complete all required training during the first week, including IT setup and job-specific training. Required Skills and Experience: Managed Care Experience: 2-3 years in a managed care setting, medical office, or facility with demonstrated medical administration duties. Communication Skills: Strong communication abilities are essential. Customer Service Knowledge: Understanding of customer service, utilization review, or claims processing practices in a managed care environment. Medical Terminology: Familiarity with medical terminology is required. Technical Proficiency: Proficiency in operating office equipment, including personal computers. Time Management: Strong organizational and time management skills are crucial. Customer Service: Experience providing customer service in a healthcare context. Utilization Review or Claims Processing: Knowledge of utilization review or claims processing practices. Medical Terminology: Advanced understanding of medical terminology. Education Requirement:High school diploma or equivalent.Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 224827 when responding to this ad.
