Service Manager
3 weeks ago
The Service Manager is responsible for the administration and efficient daily operations, including operations, sales, customer service, and safety in accordance with The Arcticom Group's objectives.
Essential Functions
- Reads, analyzes and interprets written or verbal reports, correspondence or proposals
- Assists employees in diagnosing commercial HVAC/Refrigeration equipment
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Requisitions and keeps inventory of tools, equipment and materials and Safety supplies
- Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances
- Interprets and communicates company policies to employees
- Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
- Ensures proper procedures are followed and put in place for reporting and managing accidents
- Enforce the processes and procedures to create more efficient and profitable service business
- Interprets specifications, blueprints and job orders to employees, and assigns duties
- Responsible for working with Company dispatchers on all customer and technical issues
- Recommends measures to improve performance and quality of product delivered to our customers
- Reviews warranty, service, start-up repair, and installation needs
- Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew
- Analyzes and resolves work problems, or assists employees in solving work problems
- Initiates or suggests plans to motivate employees to achieve performance goals
- Reviews & ensures accurate time and production records
- Directly supervises service managers and leads
- Carries out supervisory responsibilities in accordance with the company's policies and applicable laws
- Identifies training needs of staff and facilitates delivery of training.
- Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- High school diploma or GED.
- Two (2) year Technical or Bachelor's degree recommended but not required
- Five (5) plus years of successful HVAC service management background
- Must have experience and/or knowledge of the industry
- Must have a valid driver's license with a clean driving record
- Ability to perform advanced level maintenance related tasks on HVAC equipment
- EPA Universal Certification
- Problem solving and conflict management skills recommended
- Ability to generate ideas and create processes to grow service department
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to work well with all levels of management, executive leadership and support staff, as well as with employees
- Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently.
- Ability to climb ladders
- Moving and lifting equipment
- Occasionally exposed to outside weather
- Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock
- On occasions, require driving to customer sites
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.
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