Service Operations Manager

4 weeks ago


San Luis Obispo, California, United States A&J Refrigeration Full time
Job Summary

The Service Manager at A&J Refrigeration is responsible for overseeing the efficient daily operations of the service department, ensuring seamless customer service, and driving business growth. This role requires a strong technical background in HVAC service management, excellent leadership skills, and the ability to motivate employees to achieve performance goals.

Key Responsibilities
  • Lead and manage a team of service managers and leads to ensure excellent customer service and efficient operations.
  • Develop and implement processes to improve service efficiency, productivity, and customer satisfaction.
  • Collaborate with dispatchers to resolve customer and technical issues in a timely manner.
  • Conduct regular safety inspections and provide employee safety training to prevent accidents and ensure compliance with safety regulations.
  • Review and analyze financial statements, sales reports, and activity data to identify areas for cost reduction and process improvement.
  • Requisition and manage inventory of tools, equipment, and materials to ensure optimal service delivery.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Ensure accurate time and production records, and supervise service managers and leads to achieve performance goals.

Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • At least 5 years of experience in HVAC service management, with a strong technical background and leadership skills.
  • Excellent communication and problem-solving skills, with the ability to motivate employees and drive business growth.
  • Valid driver's license with a clean driving record, and EPA Universal Certification.

Working Conditions
  • Ability to climb ladders, move and lift equipment, and work in various weather conditions.
  • Occasional exposure to outside weather, moving mechanical parts, and hazardous materials.


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