Service Operations Manager
4 weeks ago
The Service Manager at A&J Refrigeration is responsible for overseeing the efficient daily operations of the service department, ensuring seamless customer service, and driving business growth. This role requires a strong technical background in HVAC service management, excellent leadership skills, and the ability to motivate employees to achieve performance goals.
Key Responsibilities
- Lead and manage a team of service managers and leads to ensure excellent customer service and efficient operations.
- Develop and implement processes to improve service efficiency, productivity, and customer satisfaction.
- Collaborate with dispatchers to resolve customer and technical issues in a timely manner.
- Conduct regular safety inspections and provide employee safety training to prevent accidents and ensure compliance with safety regulations.
- Review and analyze financial statements, sales reports, and activity data to identify areas for cost reduction and process improvement.
- Requisition and manage inventory of tools, equipment, and materials to ensure optimal service delivery.
- Develop and implement training programs to enhance employee skills and knowledge.
- Ensure accurate time and production records, and supervise service managers and leads to achieve performance goals.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- At least 5 years of experience in HVAC service management, with a strong technical background and leadership skills.
- Excellent communication and problem-solving skills, with the ability to motivate employees and drive business growth.
- Valid driver's license with a clean driving record, and EPA Universal Certification.
Working Conditions
- Ability to climb ladders, move and lift equipment, and work in various weather conditions.
- Occasional exposure to outside weather, moving mechanical parts, and hazardous materials.
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