Service Operations Manager

1 month ago


San Luis Obispo, California, United States The Arcticom Group Full time
Service Manager Job Description

The Service Manager is a critical role within The Arcticom Group, responsible for overseeing the daily operations of our service department. This includes ensuring the efficient delivery of services, managing customer relationships, and driving business growth.

Key Responsibilities:
  • Lead and manage a team of service technicians and coordinators to ensure seamless service delivery.
  • Develop and implement service strategies to improve customer satisfaction and retention.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Manage service budgets and resources to optimize efficiency and profitability.
Requirements:
  • 2+ years of experience in a service management role, preferably in the HVAC industry.
  • Proven track record of leading high-performing teams and driving business growth.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions:
  • Ability to work in a dynamic and ever-changing environment.
  • Occasional travel to customer sites may be required.
  • Ability to climb ladders and move equipment as needed.
Reasonable Accommodations:

The Arcticom Group is committed to providing a work environment that is inclusive and accessible to all employees. We will make reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role.



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