Patient Service Representative
2 months ago
Job DetailsJob Location46-00-San Luis Obispo - San Luis Obispo, CADescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Responsibilities include, but are not limited to, the following:Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.Screens visitors and responds to routine requests for information from patients and vendors.Maintains office equipment and office supplies in the front office areas.Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.Opens, date stamps, and delivers mail daily as assigned.Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.Keeps the patient reception area neat and clean at all times throughout the day.Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.Ensures proper posting of charges into the practice management system daily as assigned.Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.Closes the office each day, according to protocol.Determines uncollectible balances and refers such accounts to the Practice Manager.Assists in other front office duties at the request of the Practice Manager.OtherFacilitates any physician requests throughout the day.Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.Attends all regular staff meetings.Performs all other tasks and projects assigned by the Practice Manager.Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.Supervisory ResponsibilitiesThis job has no supervisory responsibilities.Typical Physical DemandsPosition requires full range of body motion including manual and finger dexterity and eye-handcoordination. Involves standing and walking. Employee will occasionally be asked to lift andcarry items weighing up to 30 pounds. Normal visual acuity and hearing are required.Employee will work under stressful conditions, and be exposed to bodily fluids on a regularbasis.Typical Working ConditionWork is performed in a reception area and involves frequent contact with patients. Work maybe stressful at times. The employee must be comfortable dealing with conflicts and askingpatients for money. Interaction with others is constant and interruptive. Contact involvesdealing with sick people.QualificationsEDUCATIONAL REQUIREMENTS:High school diploma required.QUALIFICATIONS AND EXPERIENCE:Minimum of two years of experience in a medical office or customer service position.Proven success asking for payment, making change, and balancing a cash drawer.Working knowledge of basic managed care terminology and practices.Familiarity with scheduling and rearranging appointments effectively.Comfortable using email, word processing and interacting with Internet applications.Working knowledge of practice management and electronic health record software. GE Centricity is a plus.Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.Neat, professional appearance.Strong written and verbal communication skills.Bi-lingual is a plus, not required
-
Customer Service Representative
3 weeks ago
San Antonio, United States Customer Service Representative Full timeSeeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...
-
Patient Service Representative
24 hours ago
San Luis Obispo, California, United States UCLA Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at UCLA Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to our patients and physicians.Key ResponsibilitiesAct as a liaison between patients and physicians, ensuring...
-
Customer Service Representative
2 months ago
San Luis Obispo, United States Conversio Health Full timeFull-time position open to join our Customer Service team as a Patient Care Coordinator. Our company is a closed-door Pharmacy and Durable Medical Equipment supplier. We are looking for energetic and positive people to provide customer service to our patients through outgoing and incoming phone contact. Our Patient Care Coordinators operate in collaboration...
-
Patient Service Representative
2 months ago
San Antonio, United States Pediatric Home Service, Inc. Full time** Patient Service Representative** **Job Category****:** Customer Service **Requisition Number****:** PATIE001507 Showing 1 location **Job Details** **Description** As a leader in home health care and a Top Workplace for 10 years, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place...
-
Patient Service Representative
6 days ago
San Luis Obispo, United States UCLA Health Full timeDescription In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication...
-
Support Services Representative
1 week ago
San Luis Obispo, California, United States Pivotal Perspectives Full timeOverview: In today's fast-paced market, securing the loyalty of long-term clients is crucial for any brand's success. Pivotal Perspectives is on a mission to enhance our customer interactions and is seeking a dedicated Customer Support Representative.Key Responsibilities:Interact with clients to deliver tailored product and service insights that align with...
-
Patient Service Representative
3 days ago
San Luis Obispo, United States University of California Full timeDescription In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with...
-
Patient Service Representative
6 days ago
San Luis Obispo, United States University of California Full timeDescription In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with...
-
San Luis Obispo, United States Adventist Health Full timeJob DescriptionJob DescriptionLOCATION SUMMARY:Located in Templeton amongst the oak trees, Adventist Health Twin Cities has been serving northern San Luis Obispo County since 1977. Comprised of a 122-bed acute care facility, our team provides exceptional care in emergency medicine, orthopedics, obstetrics, digestive disorders, wound care, and various...
-
Guest Service Representative
3 months ago
San Luis Obispo, United States Venice Suites Full time** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST004126 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for a **Guest Service Representative** to join the team at **The Kinney SLO**, one of the most beautiful settings in the world! Our Guest Service Representatives are...
-
Customer Service Representative
3 days ago
San Luis Obispo, California, United States County of San Luis Obispo, CA Full timeAbout the PositionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the County of San Luis Obispo, CA. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Job SummaryUnder the direction of the Manager, Operations, you will...
-
Customer Service Representative
7 days ago
San Luis Obispo, United States Brezden Pest Control Full timeCUSTOMER SERVICE REPRESENTATIVE - TERMITE DEPARTMENT Job Description: Brezden Pest Control is seeking a detail-oriented and organized Customer Service Representative to join our team in San Luis Obispo. As a key member of our termite department, you will play an essential role in ensuring smooth operations by handling a variety of administrative and customer...
-
Customer Service Representative
6 days ago
San Luis Obispo, United States Brezden Pest Control Full timeCUSTOMER SERVICE REPRESENTATIVE - TERMITE DEPARTMENT ** NOT REMOTE ** Job Description: Brezden Pest Control is seeking a detail-oriented and organized Customer Service Representative to join our team in San Luis Obispo. As a key member of our termite department, you will play an essential role in ensuring smooth operations by handling a variety of...
-
Customer Service Representative
2 days ago
San Luis Obispo, California, United States Marc Amesse - State Farm Agent Full timeJob DescriptionAs a Customer Service Representative for Marc Amesse - State Farm Agent, you will play a vital role in generating exceptional client experiences that reinforce the growth of the insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...
-
Deposit Services Representative
2 weeks ago
San Luis Obispo, United States SESLOC Credit Union Full time $22 - $25Job DescriptionJob DescriptionAre you looking to join a fun and community focused working environment? Then the Deposit Service Representative opportunity is the right fit for you! In this process-oriented service role you will be responsible for various back office operational tasks, with an emphasis in process improvements and operational efficiencies. You...
-
Director of Patient Care Services
2 days ago
San Luis Obispo, California, United States Equip Human Solutions Full timeJob SummaryEquip Human Solutions is seeking an experienced Director of Patient Care Services to lead our team and ensure the highest standards of patient care. As a key member of our leadership team, you will be responsible for overseeing the coordination and delivery of patient care services, ensuring compliance with state and federal regulations, and...
-
Financial Services Representative
1 week ago
San Luis Obispo, California, United States COASTHILLS FEDERAL CREDIT UNION Full timeJob Title: Financial Services RepresentativeCompany: CoastHills Federal Credit UnionSUMMARYUnder the direction of the Branch Manager, the Financial Services Representative is instrumental in recognizing and addressing the financial requirements of Credit Union members. This role is pivotal in promoting a variety of products and services while ensuring...
-
Customer Service Representative
21 hours ago
San Luis Obispo, California, United States Enterprise Holdings Full timeJob Summary:Enterprise Holdings is seeking a highly skilled and customer-focused Senior Customer Assistance Representative to join our team at the San Luis Obispo Airport branch. As a key member of our team, you will provide exceptional customer service, support our branch operations, and contribute to the success of our company.Key Responsibilities:Provide...
-
Director of Patient Care Services
2 months ago
San Luis Obispo, United States Equip Human Solutions Full timeJob Description Our client is a dedicated provider of Home Health services and is seeking an experienced Director of Patient Care Services (DPCS) to lead their team and ensure the highest standards of patient care. The ideal candidate will have extensive experience in home health care leadership, a deep understanding of Medicare regulations, and a talent for...
-
Insurance Service Representative
3 days ago
San Luis Obispo, California, United States AAA Full timeAbout the Role:As an Insurance Service Representative at AAA, you will play a vital role in providing exceptional support to our Insurance Agents in the Branch Office.Key Responsibilities:Provide administrative support to Insurance Agents, ensuring seamless operations and efficient service delivery.Verify new business applications and process insurance and...
