Service Operations Manager

4 weeks ago


San Luis Obispo, California, United States A&J Refrigeration Full time

Service Operations Manager

The Service Operations Manager is responsible for the administration and efficient daily operations of the service department at A&J Refrigeration. This includes overseeing sales, customer service, and safety in accordance with the company's objectives.

Key Responsibilities

  • Reads, analyzes, and interprets written or verbal reports, correspondence, or proposals.
  • Assists employees in diagnosing commercial HVAC/Refrigeration equipment.
  • Reviews financial statements, sales, and activity reports to measure productivity and goal achievement.
  • Requisitions and maintains inventory of tools, equipment, and materials.
  • Studies production schedules and estimates labor requirements for completion of job assignments.
  • Interprets and communicates company policies to employees.
  • Inspects and monitors work areas, examines tools and safety equipment, and provides employee safety training.
  • Ensures proper procedures are followed for reporting and managing accidents.
  • Enforces processes and procedures to create more efficient and profitable service business.
  • Interprets specifications, blueprints, and job orders to employees and assigns duties.
  • Responsible for working with Company dispatchers on all customer and technical issues.
  • Recommends measures to improve performance and quality of product delivered to customers.
  • Reviews warranty, service, start-up repair, and installation needs.
  • Suggests changes in working conditions and processes to increase efficiency of the service department.
  • Analyzes and resolves work problems or assists employees in solving work problems.
  • Initiates or suggests plans to motivate employees to achieve performance goals.
  • Reviews and ensures accurate time and production records.
  • Directly supervises service managers and leads.
  • Carries out supervisory responsibilities in accordance with the company's policies and applicable laws.
  • Identifies training needs of staff and facilitates delivery of training.

Requirements

  • Two (2) year Technical or Bachelor's degree recommended but not required.
  • Five (5) plus years of successful HVAC service management background.
  • Must have experience and/or knowledge of the industry.
  • Must have a valid driver's license with a clean driving record.
  • Ability to perform advanced level maintenance related tasks on HVAC equipment.
  • EPA Universal Certification.
  • Problem-solving and conflict management skills recommended.
  • Ability to generate ideas and create processes to grow the service department.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to work well with all levels of management, executive leadership, and support staff, as well as with employees.

Working Conditions

  • Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently.
  • Ability to climb ladders.
  • Moving and lifting equipment.
  • Occasionally exposed to outside weather.
  • Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock.
  • On occasions, require driving to customer sites.


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