Service Operations Manager
4 weeks ago
Service Operations Manager
The Service Operations Manager is responsible for the administration and efficient daily operations of the service department at A&J Refrigeration. This includes overseeing sales, customer service, and safety in accordance with the company's objectives.
Key Responsibilities
- Reads, analyzes, and interprets written or verbal reports, correspondence, or proposals.
- Assists employees in diagnosing commercial HVAC/Refrigeration equipment.
- Reviews financial statements, sales, and activity reports to measure productivity and goal achievement.
- Requisitions and maintains inventory of tools, equipment, and materials.
- Studies production schedules and estimates labor requirements for completion of job assignments.
- Interprets and communicates company policies to employees.
- Inspects and monitors work areas, examines tools and safety equipment, and provides employee safety training.
- Ensures proper procedures are followed for reporting and managing accidents.
- Enforces processes and procedures to create more efficient and profitable service business.
- Interprets specifications, blueprints, and job orders to employees and assigns duties.
- Responsible for working with Company dispatchers on all customer and technical issues.
- Recommends measures to improve performance and quality of product delivered to customers.
- Reviews warranty, service, start-up repair, and installation needs.
- Suggests changes in working conditions and processes to increase efficiency of the service department.
- Analyzes and resolves work problems or assists employees in solving work problems.
- Initiates or suggests plans to motivate employees to achieve performance goals.
- Reviews and ensures accurate time and production records.
- Directly supervises service managers and leads.
- Carries out supervisory responsibilities in accordance with the company's policies and applicable laws.
- Identifies training needs of staff and facilitates delivery of training.
Requirements
- Two (2) year Technical or Bachelor's degree recommended but not required.
- Five (5) plus years of successful HVAC service management background.
- Must have experience and/or knowledge of the industry.
- Must have a valid driver's license with a clean driving record.
- Ability to perform advanced level maintenance related tasks on HVAC equipment.
- EPA Universal Certification.
- Problem-solving and conflict management skills recommended.
- Ability to generate ideas and create processes to grow the service department.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to work well with all levels of management, executive leadership, and support staff, as well as with employees.
Working Conditions
- Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently.
- Ability to climb ladders.
- Moving and lifting equipment.
- Occasionally exposed to outside weather.
- Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock.
- On occasions, require driving to customer sites.
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