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Help Desk Support Specialist

2 months ago

San Diego, United States InnovaSystems International Full time

** InnovaSystems International, LLC**

** Help Desk Support Specialist**

San Diego, CA 92108

At InnovaSystems, extraordinary solutions are born through innovative software.

A leading provider of information technology and enterprise-level solutions to the Department of Defense, federal, state and local government agencies, InnovaSystems delivers a vital service to support our nations National Security Strategy. We engage organizational effectiveness and readiness resulting in reduced costs, increased effectiveness and accessibility.

As a member of the InnovaSystems team, you will be empowered to do the best work of your career with challenging assignments that solve real-world problems and a steady focus on comprehensive leadership training and career growth.

InnovaSystems has an immediate opening for a Help Desk Specialist, Tier 1-2.

As the Help Desk Support Specialist, you will connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.

Our Help Desk Support Specialists are responsible for troubleshooting and resolution of office workstation, printers, telephone and other devices. Typical daily tasks would include:

* Maintain, analyze, troubleshoot and repair office workstations, printers, telephones and other devices.

* Assist in installation, configuration, and troubleshooting of enterprise software, including Microsoft Office and endpoint protection.

* Monitor help desk queue and email requests and respond within acceptable timeframe.

* Maintain an inventory of corporate computing assets and assignments.

* Assist in developing and communicating internal processes and standards.

* Develop training materials and technical documentation of internal applications.

* Participate in discussions regarding efficiencies in internal processes and systems architecture.

* Development and maintenance of web and desktop based custom internal applications.

* Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

* Perform facilities responsibilities as needed to assist in keeping the office maintained.

* Provide setup and support of company events and social gatherings during operating hours.

In return, InnovaSystems will invest in you. We offer training, direct mentorship, and support for growth into a more technical or managerial position from day 1. We have a robust set of in-house tools to help you build, flesh out, and execute progress on the goals that matter. Previous help desk members are now among our team leads in quality assurance, documentation, and release operations.

**Required Skills**

* Windows 10 administration (3+ years)

* Mac OS troubleshooting (1+ year)

* Hardware & software troubleshooting (2+ years)

* Office 365 (2+ years)

* General Network troubleshooting (1+ year)

* General Active Directory Administration (2+ years)

* ITSM ticketing experience (1+ year)

* Conceptual knowledge of ITIL (1+ year)

* Inventory management (1+) General understanding

**Preferred Experience**

* Azure cloud - general, hands-on experience

* OS imaging exposure

* SharePoint - general understanding

* EndPoint protection - general understanding

* Zoom and Teams collaboration experience

* Conference room AV technology troubleshooting experience

* VPN exposure and/or general understanding

**Soft Skills**

* Must have good logical thinking and troubleshooting skills

* Ability to learn quickly and tackle new and technically complex problems

* Ability to multi-task, attention to detail and excellent follow through

* Ability to work in a fast-paced environment with changing needs and requirements

* Ability to work effectively independently and in a team environment

* Ability to take ownership of assigned IT related issues from start to resolution

* Ability to work evenings and weekends through on-call rotation schedule

**Benefits & Culture**

When you join our team, we are committed to enhancing your skills through training and certification programs, as needed, to facilitate your role on the team. Opportunities for advancement and variety are offered through the various projects we create and build for our customers and careers can take on a leadership path or progressive technical track through career and succession planning. At InnovaSystems, we embrace a philosophy of continuous performance management, including relationship building, feedback and recognition and we provide the leadership training and software tools to support these concepts.

**Our comprehensive employee benefits offerings include:**

* Flexible schedule

* Technical and Leadership Training

* 10 Paid Holidays

* 3 weeks (120 hours) of paid leave annually - hours increase after 3 years of service

* 401k Plan w/ company match

* Comprehensive benefit package to include health, dental, vision and supplemental insurance plans

* Onsite Gym/Workout Facilities (depending on location)

* Social Events

InnovaSystems is a proud supporter of community organizations including; Challenged Athletes Foundation (CAF), Support the Enlisted Program (STEP), and Salvation Army

InnovaSystems International is an EEO/AA employer M/F/D/V.