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Help Desk Support Specialist
2 months ago
Position: Help Desk Support Specialist (CMPro)
Location: San Diego, CA (Old Town) - onsite 2 days per week
Compensation: 55-70k annually
Position: Full Time, Permanent Role
Industry: Government
Project: Providing technical support for Configuration Management systems like CMPro
Desired Experience
- Active Secret Clearance (must hold an active DoD clearance)
- Experience with Tier 1 help desk or application support
- Experience with CM processes and procedures in accordance to NIWCPAC CM standards
- Experience troubleshooting government products or hardware
Day to Day
An employer in the San Diego, CA area is looking to hire a CM Support Specialist to join their. This person will be the Tier support for product lifecycle management software tools (CMPRO). They will be helping customers troubleshoot both hardware and software issues in a teleworking environment. Support will include maintenance of the configuration data including the status of changes, setting up accounts, phone/email distribution and reporting. They will also be responsible for reviewing and entering all new technical data packages into CMPro database. The ideal candidate will have a foundation understanding of CM systems and CM processes, and a desire to further their knowledge in this area. This position will be able to work remotely for the most part but will occasionally require on-site work, so they must reside in San Diego.
