Customer Success Specialist
3 months ago
Position Summary:
As a Customer Success - Aggregate Spend Specialist, you will be a member of the Aggregate Spend team within the MedPro Customer Success Team. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Specialists leading the projects and serving as the primary customer contact. Additionally, the team engages in a variety of internal efforts and cross-functional projects with other teams.. This role will report to Manager - Aggregate Spend Services, and will have a flexible work location with the expectation of in-person attendance for critical meetings in our Mt. Arlington, NJ office.
Work Expectations
Full-time: 40 Hours per week; Exempt Position
Temp to Perm Position
Benefits
Full Group Medical, Dental and Vision Insurance, Accident and Critical Illness Insurance, Short Term Disability, Life and Long-term Disability Insurance, Employee Assistance Program and Health Advisory Service. Dependent Care Flexible Spending Account, Health Savings Account, 401(k) and 401(k) Roth, Profit Sharing, Generous PTO, 11 Paid Holidays, Opportunity for Professional Development & Growth, Exceptional Company Sponsored Events.
Essential Duties and Responsibilities
Analyze customer data, offer suggestions, and assist with correction and configuration changes as needed
Assist customers through annual reporting seasons for successful completion
Assist with new version software application testing and implementation
Collaborate with other Specialists to develop tools and strategies for success
Collaborate with other MedPro functions on system enhancements and bug fixes
Configure customer environments to align with individual business needs
Coordinate support coverage for technical, regulatory, and data management needs
Create and maintain detailed account information in a centralized location for team reference
Generate and analyze reports for proactive customer support efforts
Guide customers through annual reporting seasons for successful completion
Lead support meetings in-person and virtually
Lead system training for customers, teammates, and other MedPro resources
Learn and maintain expertise in the business and compliance requirements of Aggregate Spend
Learn and maintain expertise in the MedPro ComplianceReportingID application
Learn and utilize the SQL language to access the Aggregate Spend databases
Own the communication and relationship with specific customer accounts throughout all contract stages
Participate in proactive and ad hoc support meetings for customers
Perform vendor training on data capture and file format requirements
Serve as the primary support contact for customer accounts
Work with customer data files, application screens, and system reports
Key Qualities/Skills
Strong customer service mentality and proven ability to perform in a customer facing role
Effective oral and written communication skills
Excellent prioritization and time management skills - efficiently organize multiple task responsibilities to meet deadlines
Strong analytical and decision-making skills
Desire to solve problems and innovate
Ability to work in a highly interactive environment with a diverse team of colleagues
High computer literacy and ability to learn new skills, techniques, software, and processes
Ability to maintain professionalism and confidentiality regarding sensitive customer, prospect, or vendor information
Technology/Software Knowledge
Knowledgeable with SQL and relational database concepts
Proficiency with Microsoft Office suite, particularly manipulating data using Excel
JIRA/Confluence preferred
Monday.com preferred
Education and/or Experience
Bachelors degree required in any discipline; preferably in business, technology, and/or compliance coursework
2+ years of post-collegiate job experience; Account Management experience preferred
Pharmaceutical or Medical Device industry experience preferred
Required Travel
5%
-
Customer Success Specialist
5 months ago
Mount Arlington, United States MedPro Systems Full timePosition Summary:As a Customer Success - Aggregate Spend Specialist, you will be a member of the Aggregate Spend team within the MedPro Customer Success Team. The Aggregate Spend team is primarily responsible for new customer implementations and ongoing customer support, with Specialists leading the projects and serving as the primary customer contact....
-
Customer Success Strategist
4 weeks ago
Arlington, Virginia, United States PeopleGrove Full timeCustomer Success Manager Job DescriptionA Customer Success Manager at PeopleGrove is a strategic advisor to our customers, showcasing the value of our solutions and how they help drive institutional impact and outcomes. This role champions solution adoption, customer growth and expansion, and ensures that each assigned customer has the resources and support...
-
Customer Success Account Manager
4 weeks ago
Arlington, Virginia, United States Microsoft Full timeCustomer Success Account ManagerWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our organization, you will be responsible for driving customer success through the management of program deliveries and customer relationships.Key Responsibilities:Fulfill Support contract obligations by driving...
-
Senior Customer Success Manager
4 weeks ago
Arlington, Virginia, United States Amazon Full timeJob Description:The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to drive business growth for top Vendors on the Amazon Store. This role involves delivering an optimal level of service through strategic insights and high operational standards.Key Responsibilities: Identify and improve business input metrics that drive...
-
Arlington, Virginia, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Strategic Account Services team at Amazon. As a key member of our team, you will be responsible for driving business growth for our most influential Sellers on the Amazon Store.Key Responsibilities:Develop and execute strategic joint business plans with Sellers to drive...
-
Arlington, Virginia, United States Amazon Full timeAbout the RoleAs a Customer Enablement Specialist Analyst, you will be responsible for overseeing and driving the successful delivery of large-scale, complex programs that span multiple functions and teams within the Customer Enablement organization.You will work closely with stakeholders to define program vision, roadmaps, and execution plans, and hold...
-
Customer Success Training
2 months ago
Arlington, TX, United States Year Up United Full timeYear Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...
-
Customer Support Specialist
4 weeks ago
Arlington, Massachusetts, United States Leader Bank Full timeJob DescriptionLeader Bank is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional phone and online chat support to our internal and external customers. This role is fully remote and requires a positive attitude, strong communication skills, and the ability...
-
Customer Support Specialist
4 weeks ago
Arlington, Virginia, United States Paladin Consulting Full timeJob Title:Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Paladin Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities: Respond to customer support requests in a timely and...
-
HHA's | CNA's | Great Benefits
6 months ago
Arlington, United States Senior Living Recruiting Specialist Full timeYour Perfect Client Match & Great Benefits Are you an experienced Personal Care Assistant that is looking for stability, an opportunity for career growth and great benefits. If you answered yes, this job may be for you.? Our client is seeking Personal Care Assistant that have a deep passion for the residents they serve, and a company they can call...
-
Entry Level Customer Success Opportunity
1 month ago
Arlington, United States Year Up United Careers Full timeYear Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...
-
Customer Relations Specialist
1 week ago
Arlington, United States Engineered Seal Products Full timeStrategic Importance of this Role The Customer Relations Specialist role is important to the growth and sustainability of the company.This position is responsible for the day-to-day communication and maintenance of ESP's CE customer base.This position needs to provide timely responses to customer requests which include expedite requests, order...
-
Customer Experience Specialist
3 days ago
Mt Prospect, United States Old Navy Full timeOld Navy, a dynamic and fashionable retail company, is seeking a talented individual to join our team as a Customer Experience Specialist. In this role, you will have the opportunity to thrive in a fast-paced environment and drive sales while delighting customers.As a Customer Experience Specialist at Old Navy, your responsibilities will include:Fashion...
-
Customer Care Specialist
3 months ago
Arlington Heights, United States The LaSalle Group Full timeLaSalle Network is currently hiring Customer Care Specialists for a growing financial company near Arlington Heights, IL . As aCustomer Care Specialist, you will be an account manager for their clients, handling any escalated issues and providing excellent customer service. The Customer Care Specialist must be available to work Monday-Friday between...
-
Customer Service and Utility Account Specialist
2 weeks ago
Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full timeJob SummaryWe are seeking a highly skilled Customer Service and Utility Account Specialist to join our team at Workforce Solutions for Tarrant Co. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.Key ResponsibilitiesProvide exceptional customer service to the...
-
Senior Customer Account Specialist
2 weeks ago
Arlington, United States Nestl S.A Full timeDrive category growth and achieve annual sales and commercial spend targets. Develop category driving business plans such as new item presentations, 4 P focused initiatives, and other customer presentations. Where appropriate, support in Business Pla Account Specialist, Customer, Specialist, Senior, Supply Chain, Finance Manager, Manufacturing, Retail
-
Client Success Partner
4 weeks ago
Arlington, Virginia, United States Dyal Agency Full timeJob OverviewThe Dyal Agency is seeking a skilled Client Success Partner to join our team. As a Client Success Partner, you will build strong relationships with clients, educate them on life insurance options, and provide exceptional customer service.Key Responsibilities:Client Engagement: Develop and maintain strong relationships with clients, understanding...
-
Bilingual Store Customer Service Specialist
2 months ago
Arlington, United States Sherwin-Williams Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Client Success Consultant
1 month ago
Arlington, United States Summit Technology Group Full timeSummit Technology Group focuses on technology-driven solutions to transform the way business is done, for our customers and our customers' customers. Joining STG means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting changes in the marketplace via cutting-edge technology and business solutions. At STG, we...
-
Bilingual Customer Service Specialist
5 months ago
Arlington Heights, United States The LaSalle Group Full timeLaSalle Network is currently hiring Bilingual Customer Service Specialists for a leading consumer service company near Arlington Heights, IL. This is a fantastic opportunity for a driven and sharp individual looking to utilize their Spanish speaking skills to help customers. This position has a compensation rate of $21/hour plus bonuses. Bilingual...