![Envoy](https://media.trabajo.org/img/noimg.jpg)
Scale Customer Success Manager
2 months ago
About Envoy
Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.
Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.
Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team's time to focus on the work that matters.
With Envoy's intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.
Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy's platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy's integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.
For more information, visit Envoy.com.
About the Role
In order for us to accomplish our mission, we need to make sure our customers love us. That is where you come in. We're looking for someone to not only get customers started with the product, but also follow their journey through to renewal. This person will work closely with our sales and support team to ensure our customers receive a great experience.
This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our
Denver office.
You Will
Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
Efficiently drive your accounts (~200-300) across the customer lifecycle, from implementation and enablement to adoption at scale
Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs through email campaigns, custom trainings/webinars, new collateral, and hosting office hours
Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
You Have
Experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience, preferably from B2B SaaS companies
Expertise in post-sales full lifecycle management with a large portfolio of mid-market / smb accounts
Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously
Notable presentation skills
Efficacy in leveraging data and business intelligence to help achieve your customer's goals as well as your own internal goals
Nice to Have
You have a passion for automation and process improvement
You prefer a portfolio where you go 5 miles wide and 5 feet deep
You love answering questions by looking at data
You get excited about different tools that'll help make you more efficient
You'll get
A high degree of trust in your ideas and execution
An opportunity to partner and collaborate with other talented people
An inclusive community where you feel welcomed and cared for as a person
The ability to make an immediate impact helping customers create a great workplace experience
Support for your personal and professional growth
Compensation description
Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in
Denver, CO , our expected cash compensation for this role is
$106k - $124k
(Annually). We are hiring for multiple levels and backgrounds, so final offers may vary within the range provided based on experience, expertise, and other factors.
If you have any questions related to compensation, please contact Recruiting after you apply.
#LI-Hybrid
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
#J-18808-Ljbffr
-
Customer Success Manager
2 months ago
Arlington, United States Level Access Full timeThe Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and clearly demonstrates the ongoing benefits of Level Access's software...
-
Customer Success Manager
2 months ago
Arlington, United States PerformYard Full timeDescription: Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective...
-
Customer Success Manager
2 months ago
Arlington, United States Updata Partners Full timeAre you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective software...
-
Customer Success Manager, Public Sector
2 months ago
Arlington, United States Dataminr Full timeSee yourself at Dataminr You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. You understand your customers’ strategic objectives and help them achieve success as an expert on Dataminr’s First Alert product. You are knowledgeable...
-
Customer Success Manager, Polarity
3 weeks ago
Arlington, United States ThreatConnect Full timeCompany Background Founded in 2019, Polarity serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Like ThreatConnect, its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the...
-
Customer Success Manager, Polarity
3 weeks ago
Arlington, Virginia, United States ThreatConnect Full timeCompany BackgroundFounded in 2019, Polarity serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Like ThreatConnect, its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the...
-
Customer Success Manager, Polarity
3 weeks ago
Arlington, United States ThreatConnect Full timeCompany Background Founded in 2019, Polarity serves more than 60 large enterprise customers across industries, including financial services, government, and technology. Like ThreatConnect, its users are in cyber threat intelligence, security operations, threat hunting, and incident response teams. More than a dozen enterprise customers already use the...
-
Mid Market Customer Success Manager
1 month ago
Arlington, United States Envoy Full timeAbout Envoy Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage your...
-
Customer Success Manager, Home
2 weeks ago
Arlington, United States Amazon.com Inc Full timeThis role can be based in one of our approved office locations in Arlington, VA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Amazon Ven Manager, Continuous Improvement, Customer Experience, Home, Vendor, Supply Chain, Business Services
-
Customer Success Manager
2 months ago
Arlington, United States AvePoint Full timeCustomer Success Manager - Public Sector Accounts Arlington, VA, United States About AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital...
-
Customer Success Manager
4 weeks ago
Arlington, United States AvePoint Full timeAbout AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...
-
Client Success Manager
2 weeks ago
Arlington, United States Challenger Performance Optimization, Inc. Full timeJob DescriptionJob DescriptionTitle: Client Success ManagerLocation: Remote - USChallenger is a leading global performance improvement platform that delivers a comprehensive portfolio of solutions focused on sales and marketing and client service training through in-person workshops, eLearning and workflow tools, diagnostic and assessment offerings, and...
-
Customer Success Manager
1 month ago
Arlington, United States Loving Life Now Full timeSeeking motivated Passionate, Individual With Customer Success Manager Experience Exciting Opportunity: Join our Global Company for Personal & Leadership Development Are you an enthusiastic and driven self-starter ready to advance your career? Are you passionate about personal and leadership development? If so, our rapidly expanding Global Company is seeking...
-
Customer Success Coordinator
8 hours ago
Arlington, Virginia, United States Interos Inc Full timeAbout the Role:We are seeking a highly motivated and detail-oriented Customer Experience Intern to join our team at Interos Inc. As a Customer Experience Intern, you will play a critical role in helping us deliver exceptional customer experiences and drive business growth.Key Responsibilities:Meet and engage with our portfolio of customers to understand...
-
Arlington, Virginia, United States Envoy Full timeAbout EnvoyEnvoy's innovative workplace platform has transformed how organizations manage visitor experiences, optimize onsite interactions, reserve workspaces, oversee deliveries, and access precise workplace data across 16,000 locations worldwide. Our products are designed to address common workplace challenges effectively.Envoy offers a streamlined...
-
Strategic Customer Success Lead
1 week ago
Arlington, Virginia, United States AgentSync Full timePosition Overview:The Senior Enterprise Client Success Manager will play a pivotal role in ensuring our most valued clients achieve their objectives with AgentSync's innovative solutions. This position offers a unique opportunity to engage with high-profile customers, driving satisfaction and success through strategic relationship management.Key...
-
Customer Success Account Manager
3 weeks ago
Arlington, United States Microsoft Corporation Full timeCustomer Success Account Manager - CTJ - Top Secret We are looking to hire a Customer Success Account Manager to join Microsoft Federal. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring...
-
Customer Success Internship
1 week ago
Arlington, Virginia, United States Interos Inc Full timeCustomer Experience InternAbout Interos Inc:Interos Inc is a pioneering technology firm that is transforming the landscape of supply chain management. We leverage advanced machine learning and extensive data analytics to create comprehensive maps of global supply chains, ensuring businesses can navigate complexities effectively.Position Overview:We are...
-
Client Success Manager
1 week ago
Arlington, Virginia, United States Microsoft Full timePosition OverviewWe are seeking a dedicated Customer Success Account Manager to enhance our Microsoft Federal team.Company MissionAt Microsoft, our mission is to empower every individual and organization on the planet to achieve more. Our culture emphasizes a growth mindset, inspiring excellence, and encouraging teams to deliver their best every day. This...
-
Arlington, United States Amazon.com Inc Full timeAre you passionate about shaping the future of cloud by paving the way for innovation through customer advocacy? Do you have the business and technical acumen to earn trust with executives and team members alike? Are you a problem solver motivated to Manager, Solutions, Solution, Customer Experience, Senior, Technical