Customer Service Specialist

2 weeks ago


Arlington, Wisconsin, United States Loves Travel Stops & Country Store Full time
Position Overview:
As a vital part of our team, the Customer Service Specialist plays a crucial role in driving sales success within our Truck Care facilities through exceptional customer engagement, leadership, and sales expertise.

Key Responsibilities:
- Ensure a safe and tidy environment.
- Welcome customers, assess their vehicle service requirements, and accurately document any issues.
- Provide comprehensive repair cost estimates and inform customers about ongoing sales promotions.
- Secure necessary approvals and process payments efficiently.
- Keep customers informed about the status of their vehicles and offer detailed explanations of completed services.
- Address customer complaints and resolve any concerns effectively.

Qualifications:
- Preferred experience of at least 6 months in customer service or sales.
- Must possess a valid driver's license with a clean driving record.
- Ability to pass drug screening and medical examinations as required.

Skills Required:
- Excellent communication and interpersonal skills focused on customer satisfaction.
- Strong salesmanship and ability to build positive relationships with customers.
- Exceptional organizational and multitasking skills with keen attention to detail.
- Ability to work effectively as part of a team.

Physical Requirements:
- Regular communication and active listening.
- Frequent standing, walking, bending, kneeling, and climbing.
- Ability to lift and move items weighing over 75 pounds.

Company Culture:
Join a company recognized for its commitment to excellence and community service. We pride ourselves on maintaining an inclusive and diverse workplace, fostering innovation and perseverance as we continue to grow and serve our customers effectively.
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