Customer Success Specialist

1 month ago

Arlington, United States ROCS Grad Staffing Full time

Why You Want To Work Here:

This is a great opportunity for someone looking for a position that would allow for autonomy and increased responsibility over time. We care about our members, and you are able to interact with them daily and be the face of the organization, interacting with C-Suite executives and leaders from businesses across the country. The Nonprofit Administrative Coordinator provides administrative and sales support to senior leaders, and services our members with remarkable customer service.

Responsibilities:

  • Develops a thorough knowledge and understanding of our membership
  • Works with a senior leader and other team staff to help create and track contracts for new and renewing partners
  • Support the team by helping to track deliverables for contracted partnership agreements.
  • Actively manages an inventory of contractual obligations that can be shared with cross-functional team members (content, marketing, events, logistics teams) for execution and maintains events calendar
  • Communicates with speakers events to obtain speaker agreements, head shots, bios, etc. from those speakers in a manner that shows respect for the speaker. Schedules pre-event calls with speakers and tracks responses
  • Manages and collects marketing information and registration forms for select in-person and virtual events
  • Assists in developing partner sponsorship presentations, outlines, and partner briefing materials for the team
  • Attends meetings with Partners along with senior team members
  • Provides event management support

Qualifications:

  • Bachelors degree from a 4-year college or university
  • One to two years+ of practical experience in customer service and administration
  • Previous experience interacting with C-suite executives and directors
  • Very strong attention to detail and attentiveness
  • Ability to follow instructions and work independently to carry out assigned duties
  • Ability to organize and handle a variety of tasks
  • In-depth knowledge of Microsoft Office applications including Microsoft Word, PowerPoint, Excel, and Access
  • Excellent verbal and written communication skills
  • Shows initiative and excellent attention to detail
  • Ability for light travel to conferences and meetings

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