Client Success Consultant

2 months ago

Mt Arlington, United States MedPro Systems Full time

Position Overview:

As a Customer Success Consultant specializing in Aggregate Spend, you will be an integral part of the Aggregate Spend division within the MedPro Customer Success Team. This division is chiefly accountable for onboarding new clients and providing continuous support, with Consultants spearheading projects and acting as the primary liaison for clients. Furthermore, the team participates in various internal initiatives and cross-departmental projects with other divisions.

Work Expectations:

Full-time: 40 hours per week; Exempt Position

Temp to Perm Position

Benefits:

Comprehensive Group Medical, Dental, and Vision Insurance, Accident and Critical Illness Insurance, Short-Term Disability, Life and Long-Term Disability Insurance, Employee Assistance Program, and Health Advisory Service. Dependent Care Flexible Spending Account, Health Savings Account, 401(k) and 401(k) Roth, Profit Sharing, Generous Paid Time Off, 11 Paid Holidays, Opportunities for Professional Development & Growth, and Exceptional Company Sponsored Events.

Key Responsibilities:

  • Analyze client data, provide recommendations, and assist with corrections and configuration adjustments as necessary.
  • Guide clients through annual reporting periods to ensure successful completion.
  • Support the testing and implementation of new software application versions.
  • Collaborate with fellow Consultants to create tools and strategies for enhanced success.
  • Work with other MedPro functions on system improvements and bug resolutions.
  • Configure client environments to meet specific business requirements.
  • Coordinate support coverage for technical, regulatory, and data management needs.
  • Maintain detailed account information in a centralized repository for team reference.
  • Generate and analyze reports to proactively support client needs.
  • Lead support meetings both in-person and virtually.
  • Conduct system training for clients, team members, and other MedPro resources.
  • Develop expertise in the business and compliance requirements of Aggregate Spend.
  • Master the MedPro ComplianceReportingID application.
  • Utilize SQL to access Aggregate Spend databases.
  • Manage communication and relationships with specific client accounts throughout all contract phases.
  • Participate in proactive and ad hoc support meetings for clients.
  • Provide vendor training on data capture and file format specifications.
  • Serve as the primary support contact for client accounts.
  • Work with client data files, application interfaces, and system reports.

Essential Skills:

  • Strong customer service orientation and proven capability in a client-facing role.
  • Effective verbal and written communication skills.
  • Excellent prioritization and time management abilities to efficiently handle multiple tasks and meet deadlines.
  • Strong analytical and decision-making capabilities.
  • Desire to innovate and solve problems.
  • Able to thrive in a highly interactive environment with a diverse team.
  • High computer literacy and the ability to quickly learn new skills, software, and processes.
  • Maintain professionalism and confidentiality regarding sensitive client, prospect, or vendor information.

Technical Proficiency:

  • Knowledgeable in SQL and relational database principles.
  • Proficient in Microsoft Office suite, especially in data manipulation using Excel.
  • Familiarity with JIRA/Confluence is preferred.

Education and Experience:

  • Bachelor's degree required in any field; preferably in business, technology, or compliance-related coursework.
  • 2+ years of post-collegiate work experience; Account Management experience is preferred.
  • Experience in the Pharmaceutical or Medical Device industry is preferred.

Travel Requirements:

Minimal travel required (approximately 5%).

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