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Logistics Coordinator
2 months ago
At Felux, we've cultivated an environment that fosters innovation, celebrates diversity, and promotes individual growth. Located in the vibrant Midtown neighborhood of Cleveland, Ohio, Felux offers a unique opportunity to be part of revolutionizing the multi-billion dollar global steel industry, one of the largest and most impactful industries in the world. With cutting-edge technology and a passionate team, we’ve created a dynamic community where everyone plays an integral role in achieving our goals. Join us at Felux and redefine what is possible
Role overview
We are looking to add a new team member to the Felux Logistics service team. As the third member of this close-knit, high-performing team, you will play a critical role in building out our Logistics offering by managing daily operations for our customers, supporting the Logistics account team with proactive updates and administrative support, and collaborating with internal and external partners to deliver a delightful and memorable experience for our customers that exceeds their expectations.
The ideal candidate will have a team-first mentality, strong organizational skills, the ability to work under pressure in a fast-paced and constantly changing environment, the ability to learn new things quickly, and excellent relationship-building, communication, and conflict resolution skills.
What you'll do
Build out shipments within our Transportation Management System (TMS)
Track shipments, and when needed, contact carriers via phone and email to ensure the status of shipments are accurately communicated to relevant stakeholders and updated in the TMS
Call customer facilities to set and confirm appointments for pickups and deliveries
Obtain and upload all required shipment documents and paperwork into the TMS
Monitor the Logistics email queue and respond to requests promptly, utilizing excellent written communication skills
Proactively communicate issues to the appropriate Felux team to ensure problems are resolved quickly and impact is minimized
Provide top-notch customer service to our Commercial Sales team to ensure they are receiving all the relevant information and updates they need
What you'll bring
Strong detail-orientation and organizational skills
Reliability, with the ability and interest to learn new things quickly and follow standard operating procedures with little to no supervision
A task and outcome focus, with a customer service mindset and a cooperative attitude
A strong communicator (both written and verbal) with a pleasant, professional phone manner
A collaborative, team-over-self approach
Ability to build strong relationships with internal and external stakeholders from a variety of backgrounds
Strong problem-solving and conflict resolution skills
Ability to multitask under pressure and deliver work to a high standard of excellence
A willingness to go the extra mile to deliver the best experience, at times working outside core business hours when needed
Nice-to-have:
Prior Logistics experience, ideally with a transportation broker or carrier
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our team to assess your application.
Why Felux?
We are a
mission-driven
company with
strong values : we love what we do and the impact we are making. At Felux, we’re reinventing the multi-billion dollar steel industry with the best technology.
Impact.
Everything you do here will matter. Your opinion and contributions will make a big difference to the future of this company and our mission to disrupt one of the largest industries in the world
Flexibility.
We’re a young, family-focused team. We understand what a difference flexibility makes in our team’s day-to-day. We always strive for a healthy work life balance.
Environment.
Our company culture is supportive, team-based, and fun. We value candor, excellence, and collaboration while fostering creativity and camaraderie. We genuinely enjoy celebrating each others’ wins
Ownership.
You will hold broad responsibilities with high autonomy in a fast-paced, evolving startup world.
Be Yourself
We value our differences and believe in
learning
from one another’s different backgrounds and perspectives. Felux is an equal opportunity employer, and candidates from all backgrounds and life experiences are encouraged to apply.
How Felux will support you
Hybrid work schedule
- 4 days/week on-site at our Cleveland HQ and 1 day working from home, with flexibility for the unexpected
First Fridays
- the first Friday of every month is a designated well-being day for all team members
Life Insurance
(Basic, Voluntary & AD&D)
Unlimited PTO + 14 paid holidays , with the expectation that all employees will take at least X days of PTO per year
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