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Director - International eCommerce

2 months ago

New York, United States American Eagle Outfitters Full time
Job Description

POSITION TITLE: Director - International Digital Commerce

REPORTS TO: Vice President - International Technology, Digital and Logistics

LOCATION: New York, NY

POSITION SUMMARY:

The Director of International Digital Commerce supports the global expansion of our e-commerce business, allowing us to have a consistent digital presence across the globe. This New York based role will be a key partner to internal international teams, regional e-commerce leaders in our owned/operated markets and our international franchisee partner organizations.

RESPONSIBILITIES:
  • Support the growth of international e-commerce business with a focus on supporting owned & operated markets, key franchise partners as well as third party marketplaces
  • Provide leadership, support, and guidance to geos during critical digital projects including the launch of additional sites, marketplaces and expansion of AEO brands internationally
  • Global performance marketing vendors relationship management, leverage across markets and support Agency management to the regional ecommerce leads
  • Champion Customer strategy to establish a Center of Excellence in driving CRM and Customer data analytics
  • Build and maintain digital playbook, establishing and improving process and tools needed to set up and enable ecommerce business in markets outside of the US
  • Establish training required to operate business in line with AEO standards/practices
  • Understand the requirements for each country (product, marketing, technology, logistics, etc.)
  • Act as a key partner to the regional ecommerce leads to ensure consistency of customer experience in all markets, and provide best practices leveraging learnings from US and across multiple geos
  • Act as interface between in-market teams and US based teams, serving as Corporate Lead
  • Partner with Digital Product Management to ensure International projects are included in overall corporate roadmaps
  • Additional responsibilities as assigned
QUALIFICATIONS:
  • Bachelor's Degree in Business Administration, Marketing, Communications, or related field
  • 10+ years of related experience in e-commerce/international landscape
  • eCommerce P&L experience desired
  • Travel is required, including the potential for international travel
  • Strong ability to influence and take ownership
  • Demonstrate collaborative skills and ability to work well within a team
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills
  • Strong verbal and written communication skills
  • Ability to speak multiple languages a plus
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • 2-3 days in NYC office required weekly
PAY/BENEFITS INFORMATION:
  • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
  • Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
  • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
  • AEO may also provide discretionary bonuses and other incentives at its discretion.


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About Us

American Eagle Outfitters (NYSE: AEO) is a portfolio of unique, loved and enduring brands with merchandise assortments that consist of high-quality, on-trend apparel, intimates, activewear, accessories, and personal care products.

AEO operates stores in the United States, Canada, Mexico, and Hong Kong, and ships to approximately 80 countries worldwide through its websites. American Eagle and Aerie merchandise also is available at more than 300 international locations operated by licensees in approximately 30 countries.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.