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Desktop Support Specialist
2 months ago
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Desktop Support Specialist
Georgetown, DE | Job Code: 208167
**Make a difference**
Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
**Responsibilities:**
* Responsible for the execution of DTI Service Desk contact, problem, incident, and request management policies and procedures.
* Responsible for the diagnosis, troubleshooting, and tracking of all computer-related incidents.
* Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
* Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management entities.
* Responsible for logging incidents and problem resolution activities into a computerized tracking system.
* Responsible for maintaining a robust and accurate knowledge base repository.
* Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair, and installation support.
* Responsible for generating help desk-related performance statistics, as required.
* Responsible for training support staff, as required.
* Responsible for performing other tasks, as assigned.
**Qualification:**
* Bachelor's degree in relevant field.
At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
**Find a purpose**
Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.
**Move ahead**
Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Ciber is proud to be recognized as a National Minority Supplier.
National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council.
**About Ciber**
Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India.
Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.
**Find Yourself at Ciber**
Make a difference
Build new things. Collaborate with experts. Join teams who are contributing to our clients' success. As a Ciber employee, you'll sit side by side with our clients and have long-term opportunities to advance their top priorities - and yours.
Find a purpose
Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.
Move ahead
Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Ciber is proud to be recognized as a National Minority Supplier.
National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council.
About Ciber
Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India.
Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.
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