Customer Support Specialist
2 months ago
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. We are seeking a skilled Customer Support Specialist to join our team.
Key Responsibilities- Perform basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client-identified VIPs.
- Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
- Understand and follow all documented service operations policies and procedures.
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
- Maintain all required OEM Certifications as directed by Management.
- Knowledge of relevant software and hardware systems.
- Understanding of ITIL methodologies.
- A+ certification is desired.
- May require additional customer-specific certifications or training as required.
All your information will be kept confidential according to EEO guidelines.
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Network Support Specialist
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IT Support Lead
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Senior IT Support Manager
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Highly Skilled L3 Desktop Support Specialist
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Georgetown, Kentucky, United States Red Knight Solutions, LLC Full timeJob DescriptionWe are seeking a highly skilled and experienced L3 Desktop Support Specialist with network administration responsibilities to join our IT team at Red Knight Solutions, LLC.The ideal candidate will have a strong background in both desktop support and network administration, with the ability to troubleshoot and resolve complex technical...
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Peer Support Specialist
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Window Installation Specialist
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International Trade Specialist
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Diagnostic Imaging Specialist
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Customer Service Representative
2 weeks ago
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Customer Service Director
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Senior IT Support Lead
2 months ago
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Customer Service Representative
1 month ago
Georgetown, Kentucky, United States Zips Car Wash Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive and enjoyable experience for our guests.ResponsibilitiesWelcome and engage with customers in a...
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Customer Service Director
4 weeks ago
Georgetown, Kentucky, United States Brenntag Full timeJob Title: Customer Service ManagerBrenntag is seeking a highly skilled Customer Service Manager to join our team in Georgetown, USA. As a key member of our customer-facing team, you will be responsible for driving measurable improvements to increase service metrics and financial outcomes.Key Responsibilities:Regional Service Delivery: Lead the development...
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Customer Service Liaison
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Manufacturing Specialist
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Bilingual Customer Service Representative
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Network Infrastructure Specialist
2 weeks ago
Georgetown, Kentucky, United States Red Knight Solutions, LLC Full timeJob DescriptionRed Knight Solutions, LLC is seeking a skilled Network Support Specialist to join their team in Georgetown, KY.This is a long-term opportunity with potential for career growth. The pay is competitive, with a rate of $21.00 (W2).Our mission is to partner with talented individuals to find the right fit for their future. We take a SWAT team...