Customer Support Specialist

2 months ago


Georgetown, Kentucky, United States Worldwide TechServices Full time
Job Summary

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. We are seeking a skilled Customer Support Specialist to join our team.

Key Responsibilities
  • Perform basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provide support to client-identified VIPs.
  • Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities.
  • Display outstanding technical and professional services skills at all times.
  • Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
  • Understand and follow all documented service operations policies and procedures.
Requirements
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
  • Maintain all required OEM Certifications as directed by Management.
  • Knowledge of relevant software and hardware systems.
  • Understanding of ITIL methodologies.
  • A+ certification is desired.
  • May require additional customer-specific certifications or training as required.
Additional Information

All your information will be kept confidential according to EEO guidelines.



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