Tech Support Specialist

4 days ago


Georgetown, Texas, United States Orenda Charter School Full time
Job Title: Tech Support Specialist

Join Orenda Charter School as a Tech Support Specialist and play a vital role in ensuring the smooth operation of our technology infrastructure. As a key member of our IT team, you will provide technical support to our staff and students, resolving hardware and software issues, and ensuring that our systems are running efficiently.

Key Responsibilities:
  • Install, configure, and troubleshoot computer hardware, peripherals, and software.
  • Diagnose and resolve technical issues on various platforms, including Windows, Android, Chrome, and Mac/iOS.
  • Configure Wireless LAN Controller to facilitate network connectivity for personal devices in a BYOD environment.
  • Troubleshoot a variety of personal devices running Windows, MacOS, Chrome OS, Linux, Android, and iOS in a BYOD environment.
  • Utilize knowledge of LAN/WAN functions to troubleshoot and resolve network access problems.
  • Place users and computer accounts into the proper organizational units specified by user roles.
  • Add users and apply group changes in email management console and other applications as needed.
  • Installation and configure desktop workstation hardware, operating system and application software, and peripherals.
  • Commission and decommission PC workstations as needed.
  • Perform system reporting of warrantied items and schedule part or system replacement.
  • Assist in diagnostics of warrantied or if necessary, systems without warranty for possible replacement.
  • Assist with management of district systems, including user account creation, password resets, and troubleshooting.
  • Maintain accurate IT inventory records.
  • Troubleshoot and resolve issues related to software deployment and workstation imaging.
  • Provide on-site or remote technical support for computer hardware, peripherals, and approved software applications.
  • Assist personnel with updating and patching of operating system and application software.
  • Perform software and hardware upgrades.
  • Troubleshoot hardware and software failure in a timely manner.
  • Perform and/or arrange for needed repairs to IT systems and peripherals.
  • Assist with event setup, configuration, and takedown of workstations, audio-visual equipment, and peripherals.
  • Manage multiple requests/projects simultaneously and prioritize tasks effectively.
  • Provide assistance to campuses/departments, including travel to multiple district locations.
  • Assist with ongoing projects as necessary.
  • Document internal procedures.
  • Must take proactive measures in his/her duties.
Requirements:
  • Excellent written and verbal communication skills.
  • Personal transportation to district sites.
  • Valid state-issued driver's license.
  • Exceptional customer service skills.
  • Proficiency in computer hardware and software utilities.
Benefits:
  • Participation in the Texas Teachers Retirement System
  • Health, Dental and Vision Insurance
  • Telehealth
  • Basic Life, Term Life, Permanent Life and Accident Insurance
  • Short-term and Long-term Disability
  • 403b and 457b Investment Plans
  • Health Savings and Flexible Spending Account Options
  • Critical Illness, Cancer Insurance
  • Legal Services


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