Technical Support Specialist

2 days ago

Georgetown, United States ReqRoute Inc Full time
Job Title:
Technical Support Specialist

Location:
ReqRoute Inc

Term:
Contract

Required Skills:

  • Strong troubleshooting skills across multiple technologies
  • Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
  • Analyze, resolve, respond to, and document end user inquiries
  • Install desktop/Laptop software using approved tools
  • Troubleshoot operating system
  • Troubleshoot connection issues with LAN/WAN
  • Update tickets with accurate and timely records of work performed, and resolution detail
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair
  • Escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required
  • Participate in projects
  • Strong understanding and skills in SLA, KPI Management
  • Must be able to walk long distances
  • Must be able to lift up to 50 lbs without assistance
  • Will often work in dirty, hot or cold environments.
  • May need to work while kneeling

This Technical Support Specialist position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.

The Technical Support Specialist reports to a Team Leader or Regional Service Manager but may also take direction from the supported customer as well.

The Technical Support Specialist must have good communication, administrative, and documentation skills and must be a good team player.

The supported facilities are very large in nature and the Technical Support Specialist must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.

Based on the facility type supported, this Technical Support Specialist position may also require working variable or flexible shifts (1st. 2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.



Responsibilities:

  • Provide technical support and assistance to end users
  • Analyze and resolve technical issues related to end user devices
  • Install and configure software and hardware
  • Troubleshoot and resolve technical issues with operating systems and network connections
  • Document and update tickets with accurate and timely records of work performed
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair and escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks (end user/infra related) when required
  • Participate in projects and contribute to the development of technical solutions


Requirements:

  • 3+ years of Desktop Support experience
  • Strong troubleshooting skills across multiple technologies
  • Strong communication and administrative skills
  • Ability to work in a team environment
  • Ability to walk long distances and lift up to 50 lbs without assistance
  • Ability to work in dirty, hot or cold environments
  • Ability to work while kneeling


Preferred Skills:

  • Leadership
  • Strong understanding and skills in SLA, KPI Management


How to Apply:

Please send resumes to ReqRoute Inc. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds. We are committed to providing a fair and inclusive hiring process. Please note that we do not discriminate based on race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

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