IT Support Lead

3 hours ago


Georgetown, Kentucky, United States Technology Consulting, Inc. Full time
Job Summary

TCI is seeking a highly skilled Lead IT Support Specialist to join our team in Georgetown, KY. This is a contract-to-hire opportunity that requires a strong technical background, excellent problem-solving skills, and the ability to lead and mentor junior IT Support Specialists.

Key Responsibilities
  • Train and mentor new support technicians to ensure they have the necessary skills to provide top-notch technical support.
  • Develop and implement new processes and procedures to improve the efficiency of the helpdesk.
  • Administer, install, configure, troubleshoot, and service computers, servers, networked workstations, and related equipment and software used in administrative and instructional lab environments.
  • Provide technical support and help functions that relate to computer hardware and software, data communications, and connectivity.
  • Manage, train, and motivate IT Support Technicians to ensure that all customer issues are resolved quickly and efficiently.
Requirements
  • 5+ years of experience in IT support, with at least 2 years of experience in a supervisory role.
  • Strong technical background with solid knowledge of Active Directory, Microsoft Office Suites, and O365.
  • Ability to provide Tier 1 and 2 support for desktops, phones, mobile devices, printers, scanners, and hand-held devices.
  • Ability to troubleshoot and support printers, scanners, network connectivity, and manage projects like purchasing and setting up new desktops, printers, and scanners.
  • Bachelor's degree in Information Technology or a related field is preferred but not required.


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