Desktop Support Specialist
3 days ago
Ciber is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Responsibilities:- Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
- Diagnose and troubleshoot computer-related incidents and issues.
- Escalate complex issues to designated level 2 and level 3 support teams.
- Report incident status and system outage notifications to customers and technical staff.
- Log incidents and problem resolution activities into a computerized tracking system.
- Maintain a robust and accurate knowledge base repository.
- Provide hands-on PC and peripheral equipment troubleshooting, repair, and installation support.
- Generate help desk-related performance statistics, as required.
- Train support staff, as required.
- Bachelor's degree in a relevant field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong technical skills and knowledge of computer systems and software.
Ciber is a leading provider of technology solutions and services. We partner with organizations to develop technology strategies and solutions that deliver tangible business value.
Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.
We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
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