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Security Sales Specialist
2 months ago
Lumen Security Sales Specialist - Augusta, Maine
Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.
The Role
The Security Sales Specialist is responsible for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.
The Main Responsibilities
Delivers intelligent contact and task routing based on NLU and agent skills, proactive digital communications, contact containment via AI virtual agents, date management (automated date setting, and AI-driven ECDs).
Use cases span service delivery, enterprise field, and enterprise repair.
Utilizes functional use cases across, NAO, Product, Sales, IT, and Finance, establishes the vision and strategic direction for assigned units, and leads the development and implementation of strategic plans, process, and organizational initiatives.
Maintains collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations.
Develops and manages relationships with acquired and/or existing customers to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
What We Look For in a Candidate
Required:
Experience in Security Sales and/or Information Technology
Bachelor's degree or equivalent combination of applicable education and experience
6+ years of relevant job experience with similar essential duties
Driver’s license may be required
Ability to travel as necessary
Attention to detail with good organizational capabilities and ability to prioritize with good time management skills
Experience in strategic, technical, and business communications application sales
Strong communication skills and proficiency in selling to the close
Preferred:
MBA or related graduate degree preferred
Business/financial background is helpful
Experience is consultative sales techniques and account planning
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