Solutions Engineer

3 weeks ago


Sunnyvale, United States GForce Life Sciences Full time

Role & Responsibilities:

• Support for our O365 (SharePoint, OneDrive, etc.) and Box environments with knowledge of advanced configurations settings at the enterprise level and security best practices

• Provides tier III support for trouble resolution of Intranet, SharePoint, Zoom, Slack, MS Teams, Mural, Box, O365 to supplement the programs operations team.

• Play a critical role in building and sustaining business partner relationships while driving the adoption of the collaboration products and platform

• Engage with business stakeholders to understand requirements, integrating business knowledge with technical solutions

• Engage with technical staff to contribute to the technical strategy and design to meet business needs

• Create technical documentation for the support teams and customers.

• Proactively research and evaluate tools and technologies, as appropriate, to the collaboration environment.

Required Skills and Experience:

• Strong working knowledge of Microsoft O365 applications like SharePoint, OneDrive and other cloud solutions

• Proven success in implementing and supporting Microsoft cloud-based solutions, with a preference for experience in Microsoft 365 Copilot and content migrations.

• Excellent verbal and written communication skills, with the ability to analyze and resolve complex issues in collaboration with teams.

• Admin experience managing & supporting Box enterprise environments in following areas: user account management, reports generation, integration of 3rd party applications, security & permissions

• Extensive experience troubleshooting, support & ticket analysis using the ServiceNow platform

• Ability to lead project implementations with responsibility of architecture designs and solution strategy

• Ability to effectively present product and/or solution information to both a technical and non-technical audience.

• Bachelors degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.

• Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members

• Ability to work independently

• Proficiency in authoring, editing, and presenting technical documents



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