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Customer Success Manager

4 months ago

Charlotte, United States Tandym Group Full time

A global-based healthcare company is seeking a Customer Success Manager to join their team in a Remote capacity. In this role, the Customer Success Manager (Remote) will be responsible for overseeing multiple customer accounts to ensure satisfaction, acting as advocates and voices for the customers, and coordinating with various teams to deliver exceptional customer experiences.

Responsibilities:

The Customer Success Manager will:

  • Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of RCM solutions
  • Proactively address and resolve customer concerns, issues, or escalations.
  • Coordinate with cross-functional teams and support the implementation of clients to provide timely and effective solutions
  • Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers.
  • Work closely with all relevant departments to ensure a cohesive approach to customer success
  • Monitor customer health and engagement levels; identify risk and develop strategies to maximize retention and renewal rates
  • Gather customer feedback regarding product/service enhancements or features needed for their success
  • Develop and execute customer success plans tailored to each customer's objectives
  • Perform other duties, as needed
Qualifications:
  • 2+ years of Revenue Cycle experience
  • High School Diploma / GED
  • Experience in Project Management
  • Solid problem solving skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized
Desired Skills:
  • Bachelor's Degree in a related field
  • Prior experience as a Customer Success Manager