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Patient Account Representative

4 months ago

Moline, United States Meduit Full time

Responsibilities:

  • Communicate with patients via inbound and outbound phone calls
  • Provide knowledgeable answers to questions regarding medical bills and accounts
  • Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
  • Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
  • Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
  • Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients


Qualifications:
  • Experience in customer service
  • Excellent verbal and written communication and interpersonal skills
  • Ability to multi-take and work within multiple systems at the same time.
  • Strong attention to detail


Meduit offers a full benefit package which includes:
  • Medical
  • Dental
  • Vision
  • 401(k)
  • Paid Time Off (PTO)