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Lead Customer Collections Specialist
2 months ago
Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp
This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.
What we're looking for:
Due to significant growth, Nexamp is seeking an experienced and dynamic Lead Customer Collections Specialist to oversee our collections team. This leadership position is critical for managing both residential and commercial customer interactions focused on educating the customer about Community Solar and resolving outstanding balances. As a senior member of the Customer Experience organization, this role this role will involve hands-on collections efforts and mentoring and development of our collections team. If you excel in leadership, strong communication skills, and enjoy analyzing trends and processes, please apply
You will be hybrid out of Chicago, IL. You will report to the Manager of Billing & Collections.
What you'll do:
- Lead the team to execute all activities related to Collections.
- Develop strategies to enhance the efficiency and effectiveness of collections processes while maintaining high levels of customer satisfaction.
- Mentor team members, provide training and support to enhance skills and drive team performance in alignment with company goals.
- Conduct regular review and analysis of team performance, implementing improvements and innovations in collection tactics and strategies.
- Manage escalated collection issues, interfacing with both customers and internal teams to facilitate solutions.
- Ensure compliance with all regulatory collections practices and maintain high standards.
- Collaborate with other departments to streamline collection processes and integrate customer service excellence across platforms and interfaces.
- Work with 3rd party agency to collect on large commercial balances.
- Foster a positive team environment that encourages collaboration, innovation, and community.
- 4+ years of professional experience in Collections or a related customer support role, with 1+ years of leadership experience.
- Proven Track record of leadership and improving processes.
- Communication and interpersonal skills to effectively lead a team and interact with a diverse client base
- High proficiency in using CRM/ERP systems, preferably Salesforce and Dialpad.
- Familiarity with QA and giving feedback.
- Ability to thrive in a dynamic and changing environment and able to instill motivation and confidence in others.
- Advanced problem-solving skills and the ability to manage complex situations.
If you don't meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.
At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.
You'll love working here because:
Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, cell phone reimbursement; as well as a hybrid work environment. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more
Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.
