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Customer Service Customer Service Rep
2 months ago
*Were looking for ambitious leaders to become part of our growing MCC Verstraete team at our location on Founders Boulevard in Batavia, Ohio This Belgian-based, young facility in the U.S. specializes in offset printing labels on polypropylene for injection molding.*
**Multi-Color offers a wide range of rapid career growth** **opportunities and has been in business for over 100 years as a global leader in** **premium label solutions. Additional offerings include:** Comprehensive and competitive benefits - medical, dental, vision, company paid life insurance, short-term and long-term disability coverage, and more 401K with company match **Job Summary:** The Customer Service Representative (CSR) will manage the day-to-day relationships with new and existing customers, partnering with Sales and the plant to manage all aspects of service to the Customer from sale through supply chain. This position serves as the key onsite liaison between Customer Service, Production, Sales, and Graphics and is a true Account Manager. This is not a call-center environment. **Job Duties:** **Customer Relationship:** Consistently communicate and exhibit through service to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer. Delight the customer beyond their expectations. **Internal Customer Service:** Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends. **Continuous Improvement:** Participate in improving processes and system workflows. Gain knowledge and skill on team members customers and workflows to serve as backup. **Quality and Process Compliance:** Support the company Quality Statement. Comply with quality assurance specifications of the customer and MCC Verstraete including but not limited to handling procedures, paperwork requirements, etc. Compliance with all data integrity, food safety, and GMP standards required. **Other:** Additional duties as assigned. E **xperience/Skills Required:** Minimum 3 years Customer Service experience within a manufacturing environment within Customer Account, Supply Chain, or Logistics department preferred College degree strongly preferred; High School diploma or GED equivalent with experience-equivalent required Strong Microsoft Excel skills, including ability to input formulas, perform analysis, create pivot tables, etc. High level of accuracy, strong attention to detail, and excellent interpersonal skills Ability to analyze data, draw conclusions, make recommendations, and present findings Candidate must be a self-starter with strong organizational and planning skills; goal oriented Ability to prioritize, multi-task, and work in a fast-paced environment Must be able to work at a computer, sitting at a desk and using a computer keyboard, mouse, monitor, etc. daily to fulfill duties.
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).
