Bilingual Customer Service Representative

2 months ago

Tampa, United States Venture Tech Solutions, Inc. Full time
¿Te apasiona proporcionar experiencias excepcionales al cliente?Si es as, nos encantara saber de ti hoy

Position: Bilingual / Spanish Inbound Customer Service Representative

Compensation: StartingHourly Base Rate + Bonus(es)
-$16.00/Hour - English Only
-$17.00/Hour - Bilingual / Spanish Only
Benefits offered: 401k w/employer match, medical, vision, dental, disability/life,
paid holidays, paid time off (PTO), service time awards and more
Location: On-Site / 4919 Memorial Hwy, STE 160 Tampa, FL 33634
Schedule(s): Mon-Fri 9:00 AM - 5:30PM -or- Mon-Fri 10:00 AM - 6:30 PM
About Us:
Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required.
Inbound Customer Service Representative Responsibilities:
  • Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
  • Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators ('KPIs')
  • Greet customers in a courteous, friendly, and professional manner using company specific procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Answer billing questions by talking through components of customer accounts.

Inbound Customer Service Representative Required Skills:
  • Time Management Skills: the ability to organize and manage multiple priorities.
  • Outstanding organizational skills and great attention to detail.
  • Ability to multi-task in a fast-paced environment is a requirement.
  • Computer savvy: above average working knowledge of telephonic and CRM systems is important.
  • Proficient in English/Spanish - Bilingual -preferred not necessary.
Many of the successful hires we have made over the past few years have come from call center environments.
We provide an in-house training program. No experience necessary.
Job Type: Full-time
Pay: $16.00-$17.00/HR
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
Schedule:
  • Monday to Friday 9:00 AM - 5:30 PM
Supplemental pay types:
  • Bonus(es)
  • Spiff(s)
Ability to commute/relocate:
  • Tampa, FL 33634: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Inbound Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a Bilingual Inbound Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    Position: Bilingual Customer Service Representative Location: Tampa, FL $18 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! 6 Month Contract to Hire Must haves: Bilingual in Spanish and English High School Diploma or GED 1+ Year of experience in Customer Service/ customer facing job in any industry Excellent written and verbal communication Job...

  • Bilingual Customer Service Representatives

    2 weeks ago

    Tampa, United States Insight Global Full time

    Job DescriptionJob DescriptionPosition: Bilingual Customer Service RepresentativeLocation: Tampa, FL$18 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!6 Month Contract to Hire Must haves:Bilingual in Spanish and EnglishHigh School Diploma or GED1+ Year of experience in Customer Service/ customer facing job in any industryExcellent written and verbal...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    Position: Bilingual Customer Service RepresentativeLocation: Tampa, FL$18 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!6 Month Contract to HireMust haves: Bilingual in Spanish and English High School Diploma or GED 1+ Year of experience in Customer Service/ customer facing job in any industryExcellent written and verbal communication Job...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, Florida, United States Cricket Wireless Authorized Retailer Full time

    Job Title: Bilingual Customer Sales and Service Representative Job Description: We are seeking a highly motivated and skilled Bilingual Customer Service Representative to provide exceptional customer service to our Spanish-speaking customers. Responsibilities: * Respond to customer inquiries via phone, email, and chat in a timely and professional...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Customer Service RepresentativeValorVIP is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Contact Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a Bilingual Contact Center Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced contact center environment.Key...

  • Bilingual Bank Customer Service Representative

    1 month ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Bank Customer Service RepresentativeAre you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We're seeking a Bilingual Bank Customer Service Representative to join our team at ValorVIP!Job Summary: As a Bilingual Bank Customer Service Representative,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Venture Tech Solutions, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused Inbound Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer experiences through inbound calls, ensuring that our clients receive the highest level of service and support.Key...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States VentureTech Solutions Full time

    Job OverviewWe are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.Key ResponsibilitiesAnswer inbound calls from customers, identify their needs, and offer the most...

  • Bilingual Customer Service Representative

    1 month ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling inbound and outbound calls, and resolving customer...

  • Bilingual Bank Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Bank Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Bank Customer Service Representative to join our team. As a Bilingual Bank Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONInsight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States MCI Careers Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and selling new...

  • Bilingual Healthcare Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States KG Call Center Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bilingual Healthcare Customer Service Representative to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting them with their healthcare needs, and resolving any...

  • Bilingual Customer Service Representative

    2 weeks ago

    Tampa, United States Insight Global Full time

    JOB DESCRIPTIONInsight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services...

  • Bilingual Medicaid Customer Service Representative

    2 weeks ago

    Tampa, United States Leeds Professional Resources Full time

    Bilingual Medicaid Customer Service Representative FLSA STATUS: Not-Exempt Location: Tampa FL; Remote role after 3 to 4 weeks of Onsite training in Tampa FL About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience...

  • Bilingual Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States ValorVIP Full time

    Job Title: Bilingual Contact Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team at ValorVIP. As a Bilingual Contact Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Tampa, Florida, United States Venture Tech Solutions, Inc. Full time

    About the Role:As a Bilingual Customer Service Representative at Lighthouse, you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and organized individual to join our team, providing top-notch support to our clients. Key Responsibilities:Answer inbound calls from enrolled customers, identifying their...

  • Bilingual Medicaid Customer Service Representative

    3 weeks ago

    Tampa, United States Leeds Professional Resources Full time

    Bilingual Medicaid Customer Service RepresentativeFLSA STATUS: Not-ExemptLocation: Tampa FL; Remote role after 3 to 4 weeks of Onsite training in Tampa FLAbout Leeds Resources:At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from...