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Retail Key Holder

2 months ago


California, United States Filson Full time

Key Holder Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events. Responsibilities: Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge. Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees Observes and provides feedback to support members of staff in a culture of 360-degree communication. Manage a training plan and in-the-moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly. Supports marketing events and stories through in-store promotion, client emails, and community outreach. Prepares reports by collecting, analyzing, and summarizing information Ensures availability of merchandise and services by maintaining inventories. Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency. Protects employees and customers by providing a safe and clean store environment. Manage customer service and selling to drive a performance culture. Supports store operations by enforcing company programs, initiatives, policies, and procedures. Other duties as assigned. Qualifications: Exceptional selling skills, customer service, and clientele Minimum of one year in a leadership role Experience using data to make informed decisions People development and growth experience Friendly and outgoing; service mentality Strong written and verbal communication skills PC-based computer skills; with Word and Excel Ability to work weekends, holidays, and evenings. Must have a high school diploma or equivalent. Must be 18+ yrs old Requirements: Able to lift and carry 30 pounds Able to reach overhead Able to pull clothing and luggage from shelves Able to bend, kneel, or stoop Must be able to stand for long periods of time

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