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Retail Customer Advisor
2 months ago
Retail Sales Associate
Employee Type: Regular | Full-time
Company Overview
Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. With a network of more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and automotive service sales, exceeding $3 billion annually. We are committed to fostering a diverse workforce that reflects the communities we serve, and we prioritize the well-being and growth of our teammates.
Job Summary
This dynamic role focuses on fulfilling customer needs both in-person and via phone communication. Utilize your interpersonal skills to clarify warranty options, coordinate service timelines between technicians and customers, manage checkout processes, and promote various products and services.
Key Responsibilities
- Enhancing customer satisfaction and loyalty
- Merchandising, advertising, and promoting products and services
- Providing energetic and responsive service to every customer, both in-store and over the phone
- Exhibiting a strong desire to excel in a retail setting
- Motivating sales professional
- Assisting with unloading merchandise shipments, changing and balancing tires in the service area (after appropriate training), constructing store displays, and performing other essential duties to foster customer relationships
- Completing additional tasks as assigned
Preferred Qualifications
Possession of a 2-year degree or equivalent experience.
Qualifications
- High School Diploma or equivalent
- Minimum of 2 years of experience in consumer retail sales
- Ability to effectively communicate with and assist customers regarding sales and complaints to ensure retention and loyalty
- Strong problem-solving skills related to customer concerns
- Valid automobile driver's license required, with the ability to operate both customer and company vehicles
- Completion and maintenance of all required BSRO store education courses and modules for this position
Employee Type
Regular | Full-time