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Part-Time Quality Assurance Coordinator

2 months ago

Irving, United States Caliber Healthcare Solutions Full time

JOB TITLE:

Quality Assurance Coordinator

REPORTS

TO:

Quality Assurance Manager

DEPARTMENT:

Operations

FLSA STATUS:

Part-Time; Non-Exempt

SUMMARY

Responsible for obtaining the necessary requirements of Healthcare Professionals for assignments as defined by Clients of Caliber and according to Caliber’s policies and procedures – Maintain relationships by continued communication to providers/clients via phone and/or email to place providers on client assignments on a regular basis – Knowledge and familiarity in working with resume management/applicant tracking database system

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review provider documents per established malpractice guidelines to confirm eligibility.

Complete license verifications and reports to verify providers’ credentials.

Obtain required references for Caliber’s credentialing and privileging needs.

Obtain all necessary privileging documents and requirements specified by clients for providers to start assignment on time.

Complete external verification/COI requests as outlined in policy.

Perform monthly peer audit on designated files.

Process opt out requests as outlined in policy.

Ensure that all tracking spreadsheets are kept up to date as work is processed.

Provide regular and thorough updates on progress of privileges per assignment to all assigned parties. (e.g., Assisting with obtaining past work history, certificates of liability, affiliation verifications, etc.)

Demonstrate the ability to carry on a business conversation with physicians, hospital executives and/or front-office personnel.

Demonstrate product knowledge in all areas that allows Operations associate to give effective presentation of Caliber

Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Interface with customer service, sales and senior level management in communicating and resolving issues.

Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Proactively establish and maintain effective working team relationships with all sales and support departments.

QUALIFICATIONS

Preferred: Associate’s degree or equivalent from two-year college or technical school

Preferred: Six months to one-year related experience and/or training

Minimum Required: High School diploma

Proven ability to achieve quotas

Demonstrate ability to communicate effectively verbally and in writing, internally and externally

Demonstrate ability to deliver results and maintain a high level of accountability

Strong prioritizing, multitasking, project management, organizational and time management skills

Resourcefulness; proactively seeks out information and resources

Autonomous; self-directed

Effective in evolving culture; operates well in ambiguous situations

Able to prioritize needs among several competing demands

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