Front Desk Agent/ Night Auditor

13 hours ago


Washington, United States Sterile Services Co Full time
JOB SUMMARY:

The Night Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This full-time role is scheduled for 11 PM-7 A.M., including some weekends as required. Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).

Education & Experience:
  • High School diploma or equivalent.
  • Excellent organization and time management skills.
  • Ability to communicate clearly and effectively.
  • Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
  • Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.
Additional Requirements:
  • Availability for night shifts from 11 P.M. - 7 A.M., with flexibility for some weekend shifts.
  • Must attend mandatory training.
Physical & Mental Requirements:
  • Light work: Lifting up to 20 pounds occasionally.
  • Must be effective in handling stressful and high-pressure situations.
  • Excellent problem-solving skills and ability to respond to guest needs efficiently.
DUTIES AND RESPONSIBILITIES:
  • Greet and assist all guests with a friendly and professional demeanor.
  • Handle guest requests, problems, and complaints at the front desk or through reservations.
  • Ensure prompt delivery of packages, mail, and messages as needed to guests.
  • Set up and manage breakfast program, as well as other front office operations.
  • Be familiar with and follow emergency procedures to ensure guest safety.

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