Front Desk Agent

4 months ago

Washington, United States The Inn at Little Washington Full time
Job description

Located in the picturesque town of Washington, Virginia.

30 minutes from Culpeper, Front Royal, and Warrenton, Virginia
40 minutes from Gainesville and Stephen City, Virginia
Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.

Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:
  • Health, vision and dental insurance (full time employees)
  • Paid time off (Full time employees)
  • 401(k) retirement plan with match
  • On-the-job training
  • Employee education allowance
  • Advancement potential
  • Flexible schedules
  • Employee appreciation events
  • Complimentary uniforms
  • Delicious "family" meals daily prepared by the chefs
  • Referral bonuses
  • Competitive pay
www.theinnatlittlewashington.com

POSITION SUMMARY:
Come join our amazing team of Front Desk Agents as they provide a Five-Star, Five Diamond experience to each of our guests. Our expectations are high and the energy to exceed them is exhilarating. You never know what the shift may hold, but as a team, we believe you can accomplish anything. We provide training and support, but ask that you are eager and willing to make a difference. (and have had comparable experience- see below) We offer a unique Front Office Operation that includes guest service for both our restaurant dining room and the luxury room reservations.

ESSENTIAL FUNCTIONS
  • This is a unique position, a cross between a hotel front desk agent and a restaurant host/hostess position.
  • This position is a strong ambassador for The Inn in all of their interactions with our guests - those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room
  • Must demonstrate excellent communication skills and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top notch guest service skills
  • Strong multi-tasking of front desk duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food from the kitchen to the dining room tables and checking the guests' coats
  • Ability run daily reports and complete daily checklist
  • Must greet all guests as though you are welcoming them to your own home
  • Coordinate with Housekeeping and Engineering department to track room availability- communicate if there are any issues and follow up accordingly
  • Work closely with both the FOH Dining Room and Culinary team to ensure all guest requests are communicated
  • Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner
  • Must maintain professional etiquette with all guests and employees
  • Constantly monitor the lobby, public areas and front driveway to ensure the areas are clean and free of debris
  • After training/certification: demonstrate a thorough knowledge of the Inn and its history, demonstrate proficiency with Resortsuite and Tock software and meet Forbes Standards in all daily operations and guest interactions and assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn
  • Must follow all disinfecting and sanitization policies
QUALIFICATIONS
Required
  • 1-2 years of Front Desk (hotel) or restaurant host/service experience
  • Knowledge of Microsoft Office Suite
  • Excellent communication skills
  • Must be at least 18 years of age
  • Must be well-groomed and well-presented with no visible tattoos
Desirable
  • Familiarity with Forbes Standards
  • Ability to communicate in a language other than English, preferably Spanish or French
  • Certification in alcohol awareness program
  • Certification in CPR
  • Prior experience with Resortsuite and Tock
SKILLS
  • Ability to communicate in English both orally and in writing
  • An eagerness to learn new information with a positive attitude
  • Able to take constructive criticism to help improve faults
  • Strong interpersonal communication skills both verbal and written
  • Ability to speak using clear and professional language
  • Ability to multi-task in a fast-paced environment
  • Ability to process all payments, including credit card, cash and gift certificates
  • Ability to cross-train across multiple departments and assist when needed
PHYSICAL DEMANDS
  • Must be able to lift 30+ lbs.
  • Able to stand, bend and walk for long periods of time
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

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