Patient Services Coordinator II
5 days ago
Description:
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The PSC II is responsible for scheduling patient appointments, diagnostic testing, coordinating referrals and managed care related issues. In addition, this position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The PSC II is expected to take personal and complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Required Competencies:
Service Excellence
1. Demonstrates a commitment to the MGH Mission, Statement of Behaviors, and department service vision.
2. Enthusiastically connects with a diverse population of patients, caregivers and colleagues.
3. Prioritizes work in alignment with the needs of the patients, family members, caregivers and colleagues.
4. Ability to maintain a high level of professionalism in handling all situations diplomatically and courteously.
5. Consistently maintains a comfortable, clean and safe setting.
6. Adheres to department dress policy.
Attention to Detail
1. Adheres to assigned schedules to ensure appropriate staffing coverage.
2. Performs all check-in functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
3. Receives and responds to internal and external telephone calls from patients, caregivers, coworkers and other departments.
4. Schedules new, follow-up, same day, annual and diagnostic patient appointments.
5. Responsible for collecting patient co-payments in accordance with the Co-payment Collection Policy.
Communication
1. Demonstrates strong verbal and written skills.
2. Provides accurate information and clear explanations regarding appointment requirements, instructions and policies and procedures.
3. Adapts communication style to varying customer needs.
4. Employs active listening skills.
Collaboration & Teamwork
1. Exhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism and a commitment to the team.
2. Offers and seeks assistance to and from coworkers that support the team and ensures that patient needs are not compromised.
3. Provides cross coverage during unexpected and scheduled absences.
4. Participates in department initiatives and contributes to the teams success.
5. Acts as a liaison between key departments, providers and coworkers.
6. Assists in mentoring new staff as directed.
Flexibility & Resilience
1. Demonstrates flexibility and adapts to shifting priorities in response to the needs of patients, caregivers and colleagues.
2. Responds to change with a positive attitude and remains open-minded.
3. Demonstrates ability to rebound quickly when confronted with challenging situations.
Minimum of a high school diploma or equivalent required. Associates or Bachelors Degree in Business or Health Care Administration or related field preferred.
A minimum of 1-2 years in a clinical setting.
Some knowledge of third party billing.
Demonstrates basic knowledge of medical terminology.
Ability to maintain confidential medical information.
EEO StatementMassachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Boston-MGH Main Campus
Work Locations MGH Main Campus 55 Fruit Street Boston 02114
Customer Service
Job Customer Service
Organization Massachusetts General Hospital(MGH)
Schedule Full-time
Standard Hours 40
Shift Day Job
Employee Regular
Job Posting Oct 8, 2024
-
Patient Services Coordinator II
2 months ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob Title: Patient Services Coordinator IIThis position is responsible for providing administrative support in a high-volume ambulatory practice. The Patient Services Coordinator II works closely with healthcare providers and patients to ensure smooth operations and outstanding service.Key Responsibilities:Connect with patients, caregivers, and colleagues...
-
Patient Services Coordinator II
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the Administrative Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient Patient Services, Coordinator, Patient, Skills, Staffing, Ambulatory Care, Healthcare
-
Patient Services Coordinator II
2 weeks ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coordinator II (3307390) GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers....
-
Patient Services Coordinator II
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the Administrative Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time and...
-
Patient Services Coordinator II
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Patient Services Coordinator II provides administrative support to healthcare providers in a high-volume Gastroenterology ambulatory practice. This role requires excellent organizational skills, the ability to prioritize tasks, and maintain confidentiality of patient information.Key ResponsibilitiesCoordinate patient scheduling, diagnostic...
-
Patient Services Coordinator II
2 weeks ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Patient Services Coordinator II is a key member of our healthcare team, providing administrative support to health care providers in a high-volume Gastroenterology ambulatory practice. This role requires excellent organizational skills, the ability to prioritize tasks, and maintain confidentiality and privacy of patient information.Key...
-
Patient Services Coordinator II
3 weeks ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Patient Services Coordinator II provides administrative support to healthcare providers in a high-volume Gastroenterology ambulatory practice. This role requires excellent organizational skills, the ability to prioritize tasks, and maintain confidentiality of patient information. The ideal candidate will be able to create a welcoming...
-
Patient Services Coordinator II
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryThe Patient Services Coordinator II provides administrative support to healthcare providers in a high-volume Gastroenterology ambulatory practice. This role requires excellent organizational skills, the ability to prioritize tasks, and maintain confidentiality of patient information.Key ResponsibilitiesCoordinate patient scheduling, diagnostic...
-
Patient Services Coordinator II
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Services Coordinator II to join our team at Massachusetts General Hospital. As a key member of our clinical support team, you will play a critical role in providing exceptional patient care and service to our patients and families.Key ResponsibilitiesProvide a warm and welcoming experience...
-
Patient Services Coordinator II, Home Base
2 weeks ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob Title: Patient Services Coordinator IIMassachusetts General Hospital is seeking a highly skilled Patient Services Coordinator II to join our team at Home Base, a Red Sox Foundation and Massachusetts General Hospital program. As a key member of our team, you will provide exceptional patient care and service to our patients, families, and staff.Job...
-
Patient Services Coordinator II
2 weeks ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Services Coordinator II to join our team at Home Base, a Red Sox Foundation and Massachusetts General Hospital program. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients, families, and staff.Key...
-
Patient Services Coordinator II
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coordinator II - Rheumatology (3305188) General Responsibilities / Duties : On-site Mon-Friday 8:00a-4:30pm or 8:30a-5pm Cross-trained in all clinic coordinator duties associated with the back office, including but not limited to the following tasks: scans patient records, provides phone line and voicemail coverage,...
-
Surgical Services Coordinator II
4 days ago
Boston, Massachusetts, United States Tufts Medical Center Full timeSurgical Services Coordinator II Job DescriptionThis position plays a vital role in the department by monitoring and coordinating all surgical scheduling functions. The successful candidate will be responsible for answering patient inquiries, scheduling and facilitating surgical dates, and ensuring that surgeries proceed as scheduled.The Surgical Services...
-
Patient Service Coordinator
2 months ago
Boston, United States Della Infotech Full timeJOB DESCRIPTION The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...
-
Patient Services Coord. II/ Boston
5 months ago
Boston, United States Massachusetts General Hospital Full timePatient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...
-
Patient Services Coord II
2 months ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II (3300568) Child Psychiatry Intake Coordinator, PSC II The Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the...
-
Veteran Services Patient Coordinator
2 months ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timePosition Title: Patient Services Coordinator IIOrganization: Home Base, a collaborative initiative between the Red Sox Foundation and Massachusetts General Hospital, is focused on addressing the unseen challenges faced by Veterans, Service Members, Military Families, and Families of the Fallen through comprehensive clinical support, wellness initiatives,...
-
Patient Services Coordinator III
2 weeks ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coordinator III (3307903) Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to...
-
Patient Navigator II
1 day ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....
-
Patient Navigator II
4 weeks ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....
