Patient Navigator II
7 days ago
The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures. Facilitates interaction and communication with health care staff and providers. Offers educational materials in appropriate language. These activities requires the Patient Navigator to properly document care plans in the electronic medical record, and to be knowledgeable about community resources, including financial, educational, social, and emotional support services available to patients. The Patient Navigator II shall demonstrate cultural competency with respect to the patient populations served and will track patients through completion of all diagnostic and treatment plans to ensure timely receipt of care. The Patient Navigator II manages the patient tracking database and is responsible for entering all patient demographic and appointment information into the system. Additionally, the Patient Navigator II is responsible for running routine and ad-hoc reports to facilitate efficient patient tracking and to optimize the program's capacity.
Position: Patient Navigator II
Department: Primary Care Clinic
Schedule: Part Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
1) Assessment:
- Provides advocacy and case management services for patients (medical and social case management) under the supervision and direction of the Administrative Director (or other qualified individual).
- Assesses patient and family to ascertain those emotional and social problems, and identifies barriers to care, and formulates plan
- Assists patients by linking them to a broad range of services, including, but not limited to, healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources. .
- Monitors patients' progress via patient's level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
- Assists with medical insurance application process (guides prospective enrollees through completing application, obtaining documents, etc.). Ensures that patients have and maintain medical insurance coverage for engagement in care.
- Assists with scheduling outpatient visits and follow-up as needed
- Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
- Develops and maintains strong relationships with the community and resources to ensure patient access, and represents BMC and the Cancer Care Center at Community Health Centers and Community Health Fairs.
- Collaborates and coordinates with health care team members, including social work, to promote positive prevention, harm reduction.
- Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.
- Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames.
- Works closely with the Enter research program names here if appropriate to ensure that patients are provided information about, and access to research studies and survivorship services and events.
- Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy
- Utilizes hospital's policies and standards as the basis for decision making and to support the hospital's mission and goals.
- Follows established hospital infection control and safety procedures
- Participates in Grant writing, grant reporting, and in the preparation of program summaries
- Assists in the preparation of abstract writing and presentations for national conferences
- Coordinates and provides trainings for patient navigators and care coordinators at community health centers
- Provides other administrative and special project assistance as required or assigned by Administrative Director (or other qualified individual).
- Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
- Maintains competency in areas of responsibility to ensure quality of care.
- Maintains strict protocols of all confidential or sensitive information
- Attends hospital required and relevant training sessions or activities, as assigned by Administrative Director.
- Promotes a positive and collaborative work environment supportive of the hospital's missions and goals.
- Provides a link between the Enter department name here and other hospital departments.
- Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Administrative Director.
- Assists in orientation/training of new staff members and volunteers.
- Performs other duties assigned or as necessary.
JOB REQUIREMENTS
EDUCATION:
- Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is required.
- A Bachelor of Science in Public Health, Biology, Psychology, Education, Social Work or an equivalent degree preferred.
- May waive experience requirement for candidates with Bachelor's degree or higher.
- Knowledge of health care systems and community resources available.
- Proficiency with standard software programs used in healthcare (such as MS Word, Excel, Outlook) and web browsers, patient registration systems and electronic medical record.
- Exceptional organizational skills required.
- Ability to multi-task and work under time pressures.
- Ability to communicate well both verbally and in writing with other members of the clinical team.
- Excellent English communication skills. Additional language skills appropriate to the patient population served (especially Spanish and/or Creole) is desirable.
- Self directed and independent.
- Must be a self-starter and possess excellent customer service skills.
Equal Opportunity Employer/Disabled/Veterans
-
Patient Navigator III
1 month ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties...
-
Patient Navigator III
5 days ago
Boston, United States Boston Medical Center Full timePosition Summary All candidates should make sure to read the following job description and information carefully before applying. The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support...
-
Patient Navigator III
2 weeks ago
Boston, United States Boston Medical Center Full timePosition Summary The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...
-
Patient Services Coordinator II
7 days ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the Administrative Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time and...
-
Patient Navigator III
3 months ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...
-
Patient Navigator III
2 weeks ago
Boston, United States Boston Medical Center (BMC) Full timePosition SummaryAll candidates should make sure to read the following job description and information carefully before applying.The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients,...
-
Patient Navigator III
6 days ago
Boston, United States Boston Medical Center (BMC) Full timeJob DescriptionPosition SummaryThe Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and...
-
Patient Navigator III
4 months ago
Boston, United States Boston Medical Center Full timePOSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...
-
Patient Navigator III
2 weeks ago
Boston, MA, United States Boston Medical Center (BMC) Full timePosition Summary The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties...
-
Patient Services Coordinator II
2 weeks ago
Boston, United States Mass General Brigham Full timeDescription: Under the general direction of the Administrative Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on...
-
Patient Navigator III
2 weeks ago
Boston, MA, United States Boston Medical Center (BMC) Full timeProvides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as needed. The Patient Navigator III will also update, cancel and reschedule primary care and home phlebotomy appointments including registration,...
-
Patient Services Coordinator II
1 week ago
Boston, United States Mass General Brigham Full timeDescription: Under the general direction of the Administrative Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on...
-
Patient Services Coordinator II
3 days ago
Boston, United States Mass General Brigham Full timeDescription: GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively...
-
Patient Services Coordinator II
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob Title: Patient Services Coordinator IIThis position is responsible for providing administrative support in a high-volume ambulatory practice. The Patient Services Coordinator II works closely with healthcare providers and patients to ensure smooth operations and outstanding service.Key Responsibilities:Connect with patients, caregivers, and colleagues...
-
Patient Experience Representative II
2 weeks ago
Boston, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This is a unique opportunity to make a meaningful impact on the lives of our patients and families.Key ResponsibilitiesProvide exceptional customer service to patients and families, responding to routine inquiries and resolving...
-
Patient Services Coordinator II
1 week ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the Administrative Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient Patient Services, Coordinator, Patient, Skills, Staffing, Ambulatory Care, Healthcare
-
Patient Services Coordinator II
1 week ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coordinator II - Rheumatology (3305188) General Responsibilities / Duties : On-site Mon-Friday 8:00a-4:30pm or 8:30a-5pm Cross-trained in all clinic coordinator duties associated with the back office, including but not limited to the following tasks: scans patient records, provides phone line and voicemail coverage,...
-
Nurse Navigator
3 weeks ago
Boston, Massachusetts, United States Mass General Brigham Full timeJob Title: Nurse NavigatorMass General Brigham is seeking a skilled Nurse Navigator to join our team in Boston, Massachusetts.About the RoleThe Nurse Navigator will play a vital role in guiding patients and their loved ones through the complexities of allogeneic hematopoietic cell transplantation. This position requires strong communication and...
-
Care Navigator
4 weeks ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeAbout the RoleWe are seeking a highly motivated and compassionate Care Navigator to join our team at East Boston Neighborhood Health Center. As a Care Navigator, you will play a vital role in addressing the complex non-medical needs of our patients, promoting patient-centered, comprehensive, and coordinated care.Key ResponsibilitiesConnect patients with...
-
Nurse Navigator
3 weeks ago
Boston, Massachusetts, United States Mass General Brigham Full timeJob Title: Registered Nurse (RN) Home Hospital Nurse NavigatorMass General Brigham is seeking a skilled Registered Nurse (RN) to fill the role of Home Hospital Nurse Navigator in our Boston, Massachusetts location.Job Summary:The Home Hospital Nurse Navigator is responsible for identifying eligible patients for the MGB Home Hospital program and conducting...
